Future Of Work Talk

In this episode of the webcast, I’m joined by Shameem Smillie, the Director of Global Contact Center Solutions at Mitel for a conversation around connection, personalized customer experiences, and what ‘meaningful connections’ mean in a digital world, what the future of work looks like in post-pandemic times — and some practical ways businesses can think about strengthening their communication skills. Let’s face it, the last year has been a slog. Almost a year ago to the day, for many of us the world shut down, our companies shifted almost overnight to remove work, kids shifted to remote learning, and we hunkered down. And in case you’ve not noticed, it’s largely been cloud solutions and collaboration applications/platforms that have made this shift possible.  We kicked off our conversation talking about the rapid shift involved globally as organizations and their workers shifted to work from home and how navigating work, family, obligations regarding children and beyond have played a role. Shameem shared wit