Voice Of Influence

Earlier this year, I had a great conversation with Colin Crowley and I’m excited to have him back on the show today to talk about the value of bringing your diverse experience and talents into your work. Colin is the VP of Customer Experience at Freshly, where he directs a two-hundred-person department across five locations in the United States and beyond. He specializes in building customer service departments from the ground up with a focus on scalability, infrastructure agility, technological innovation, and gold-standard quality and efficiency. Something you wouldn’t know from Colin’s professional biography is that he’s also a playwright and he brings that experience into his work at Freshly and this aspect left me feeling like I just had to have him back on the show. In this episode, Colin shares how customer experience really sits at the intersection of arts and operations, the importance of both strategy and empathy for customer experience, his personal experience becoming a playwright, how his self-dr