Park Leaders Show : Park Ranger | National Park | State Park | Leadership

Lee Cockerell returns to the Park Leaders Show to discuss customer service. Lee examines takes a deeper look at nine of the thirty-nine essential rules for delivering sensational service from his book The Customer Rules. In this episode, we discuss the following nine customer rules; Become an expert at creating experts. Treat customers the way you would treat your loved ones. Be a copycat. Fish where the fishermen ain't. Serve to WIN. Don't give the responsibility without the authority. Never, ever argue with a customer. Apologize like you really mean it. Don't try too hard.