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Jay Jarvis was angered when bill collectors kept calling him demanding he pay a $40 copay bill from a March visit to Oswego Health Urgent Care located in Fulton, NY. The Hannibal, NY resident maintained he didn’t owe the money because his insurance company, Aetna, had already paid the bill. Despite this, the collection calls continued. Jarvis decided to take matters into his own hands and contacted Aetna requesting a hard copy of an explanation of benefits be mailed to his home. He received it October 9 from Aetna’s Texas office. When he opened the envelope and began to read the statement, there with his own information was the information for two complete strangers.  “What is this?” he said when he discovered the names of two women with their identification numbers, employers, and diagnostic codes. Both of the women had visited the same urgent care center around the same time as Jarvis. He immediately called Aetna. “They told me to just destroy the document. They never asked for the names of the people so th