Smart Grid Today Podcast

Andrew Heath is a senior director at JD Power working in its utility intelligence practice. He shared lots of insights about the firm’s traditional utility customer satisfaction tracking and benchmarks and also about the new environmental and social governance metrics for the electric industry. How the tremendous investments that are being made in modernizing the industry are perceived is critical as the firm found out customers who know more about infrastructure work being done seem to have a higher level of satisfaction, but the industry is not always great at sharing the news of the benefits its work may be building.