Riding In Cars With Researchers

Today we are going to talk about timelines.  Our customers need us to move rapidly on everything. Our customers want us to be able to make rapid decisions on feasibility questionnaires, rapidly start-up a study, rapidly enroll the first patient in that study, quickly do query resolution, database lock. A quick recap of what we discussed in prior episodes - a balanced scorecard is the sweet spot of KPIs (Key Performance Indicators).  A site’s customers need something from you and I argue that they need EQTCS - Enrollment, Quality, Timelines, and Customer Service.  Your balanced scorecard is the balancing point of the health of your research site with servicing the needs of your customers. I would argue that EQTCS needs to be in any site’s balanced scorecard.