Social Business Engine: The Enterprise Podcast On Social Media, Content Marketing, Social Selling And Employee Advocacy.

Subscribe to Modern Marketing Engine on your app of choice If your Customer Success team isn’t contributing to your growth strategy, maybe this function is in the wrong department? Your customers not only need to be happy with what you sold them, they also need to have a great experience with your brand. Creating a team that is exclusively focused on providing that experience is one of the best ways to ensure customer happiness, loyalty and repeat purchases. But where does the Customer Success team fit inside the broader organization? That’s a question not always so easily answered. This episode of Modern Marketing Engine features Jeanne Hopkins, CMO at Lola.com - a business travel company that makes it easy to track expenses, save money, and create a more enjoyable experience for business travelers. Jeanne explains how and why she’s made Customer Success at Lola an integral part of the marketing team. She also unpacks why marketing is the natural fit for this vital customer-facing team. Most Companies Don’t