Pex Network | Process Excellence Network

Meaningful relationships lead to meaningful change. Donna Handley and Mohamed Saleh discuss how they built that relationship to reshape Hartford Healthcare. Their lofty goal was to be patient-centric and, “Eliminate harm and eliminate preventable deaths.” Donna discusses the roadblocks to creating a program that offered the same high standard of care across her varying patient landscapes. With Mohamed behind the curtain and Donna leading the charge, they faced the ups and downs of building a team motivated by the exciting changes Donna was looking to implement. This episode explains how they pulled it off.