Pex Network | Process Excellence Network

Richard Conroy joins us and shares P&Gs approach to merging HR into the change management process: "Ultimately people will have a reaction to how work is changing. The change always drives a certain amount of anxiety and different people go through that in very different ways. That's where your HR professionals can come in from a change management perspective. But only if they're helping with the communication, and clear on what the capability needs are gonna be and how quick."