Pex Network | Process Excellence Network

Yamir Lopez outlines Novartis' strategy on implementing change processes: "There are many change management methodologies out there, but what we believe in is measuring before and after from a quantitative and qualitative standpoint, meaning; if we craft a strategy and we ask the people how align are we and what could help improve, boost their engagement, we take a before snapshot survey, and then say, okay, these are the things we're going to implement to address this engagement."