Pex Network | Process Excellence Network

Katie McConochie joins us and sheds light on the value of stakeholders when it comes to problem solving: "When I was preparing for my talk here, I was trying to think about how far I've come since the days I was trained as a black belt and really believed that there was only one way of solving problems, and that was using DMAIC. That was the only way, and you had to convince people it was the right way. Over the years and through getting quite a lot of pushback from people that I really respected, and working with some fairly impressive leaders, including my current boss, I've learnt to be more flexible, and to think what actually works for people. Unless you take your business stakeholders with it, it doesn't matter how right you think you are. You have to find what works for them in a way that is useful, and they get value from it."