Pex Network | Process Excellence Network

Howard Blackith lays out the transformation process in improving patient care. "You have to build levers to make change. And if you're talking about change across the health system, you're talking about change across a very large number of elements with a lot of stakeholders. It's about ultimately liberating an awful lot of cash in the system to put towards front-line patient care, so everybody gets why we're doing it. But nevertheless, everybody's got their own view on life, they've got their own pressures. So we want to make kind of large-scale change, you have to find the thing that appeals to the vast majority and then find the right levers to do it."