Seminars@hadley - Professional Development

If you're a business owner or a customer service representative looking for a few fresh ideas, join Hadley as we present "The Customer Service Frame of Mind". Michael Rydel, the dean of curricular affairs at Hadley has over 25 years of management and training experience, and he will describe the best practices for supporting and keeping satisfied repeat customers. Phone and e-mail customer service will be discussed, as well as tips for managers of representatives. Time for questions and answers will be provided.