The Leadership Japan Series By Dale Carnegie Training Japan

Over the last three episodes we have covered not criticizing people, giving appreciation, understanding wants, being interested in others, smiling and remembering people’s names.  Let’s explore the last three human relations skills we need to succeed.   Be a good listener. Encourage others to talk about themselves. “Some people are boring when they talk about themselves and I tune out, because I only want to hear stuff that is of interest to me, like where are the results”. That doesn’t sound like a good approach to build an engaged team, does it?  Remember we need to develop a genuine interest in our people and then ask questions. Sometimes we may not know how to engage others to get to know them better. We can find out what are some key areas of importance to them using a memory linking technique - Nameplate, House, Family, Briefcase, Airplane, Tennis Racket, Ideas.   Nameplate obviously refers to their name.  Are we pronouncing it correctly.  I was leading a training session recently and an Indian gentle