Face Forward

Not only is meaningful, sustainable cultural change possible in the workplace, but it’s also something that can be mapped and measured. In this episode of Building Better Cultures, Karen Jones spells out the many elements of the gold standard diagnostic model she deploys as a Managing Director at Denison Consulting. The inquiry starts with a survey of 12 key cultural measures, but those results are not an endpoint. On the contrary, they are meant as a starting place for critical conversations about what’s working within a workplace culture – and what most clearly is not.  The kind of diagnostic consulting that Karen does depends on tremendous buy-in. While her initial point of entry is most often through Human Resources, the work can’t fully succeed unless support comes from the top echelons of leadership. That ownership and willingness to be accountable are what fosters the atmosphere of trust required for employees throughout the ranks. The Denison process depends on candid, vulnerable feedback from team