Community Signal

As classrooms have gone virtual and people are spending more time online, Duolingo has seen an influx of students and educators on their platform. Luckily, Duolingo has a structured ambassador program to help those new users find their way and achieve their language learning and teaching goals. Kevin Reaves, a community support specialist at Duolingo, talks extensively about who these ambassadors are, what motivates them, and how they exhibit ownership in areas from forum moderation to event management, course creation, and more. Their program has thousands of volunteer ambassadors and with that, quality assurance protocols to ensure that everyone is advancing Duolingo’s mission of bringing free language education to the world. Patrick and Kevin discuss: The structure of Duolingo’s ambassador program How Duolingo empowers and rewards superusers Ensuring quality in community-authored courses Their “dream” community features and tools Our Podcast is Made Possible By… If you enjoy our show, please know that it