Community Signal

Shannon Emery manages both the external customer-facing and internal employee communities at Higher Logic. With so many tasks to manage and two distinct communities to nurture, how is a community professional to focus? Patrick and Shannon’s conversation is about just that –– the strategies and resources that she relies on to stay focused and successfully manage both communities. These strategies include: Leaning on dotted-line team members for support and subject-matter expertise (4:19) Adapting the principles of agile product management to her workflow (20:13) Asking about the bigger picture before accepting new tasks or projects (20:29) Our Podcast is Made Possible By… If you enjoy our show, please know that it’s only possible with the generous support of our sponsor: Discourse. Big Quotes On transparency in workplace communities (10:30): “If an employee asks a particularly difficult question [in the internal community], let’s talk about it. Let’s be transparent. Otherwise, why do we have a community? …