Play Your Position With Mary Lou Kayser

Times are different today with so many of us working remotely. Working with clients and building the right client systems to maximize client results and profit is tough during normal conditions. Add the layer of being at distance and the entire game changes.   Ever wonder what your clients are actually thinking? Why they’re not taking action or seemingly standing in the way of their own success? The truth is generating client success (and the retention, referrals & raving fans that follow) is a system that can be optimized and engineered.   Today's guest is Tony Banta. He is a systems engineer, innovation consultant, and host of the Client Whisperer Show. Beginning his career as a self-taught software developer, Tony quickly realized that the best code could never solve broader leadership issues within organizations. Today Tony works with other client-businesses to maximize client results, increase client retention, and streamline the client fulfillment experience. Tony’s writing has been featured in Forb