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In this episode we're learning about an industry that’s known for having the highest standards when it comes to customer service: hospitality. First, host Kristen Meinzer talks to Will Jones, General Manager of The Swag Resort, a boutique luxury resort that sits right along The Great Smoky Mountain National Park. Will shares hospitality practices and philosophies that can help businesses deliver memorable experiences by prioritizing authenticity and improving employees’ experiences. Later, you’ll hear from Xio Sandoval, a leading realtor and top CENTURY 21 agent in Southern California who has an inspiring passion for strengthening community connections. Guests: Will Jones: General Manager, The Swag Xio Sandoval: CENTURY 21 Realty Masters Agent in Montebello, CA Learn more about your ad choices. Visit megaphone.fm/adchoices