The Leadership Japan Series By Dale Carnegie Training Japan

Out of all the things we do as leaders, one of the most difficult is dealing with poor or substandard performance.  Inside that broad spectrum there are crimes, sabotage, toxic people, idiocy and people on the wrong bus or on the right bus, but in the wrong seat.  The most common recognition points concerning poor performance are missing deadlines, poor quality of the work submitted, not making the sales quota and mistakes.  Mistakes tend to be public events and so the team are watching how you deal with them.  Your credibility with your people and their consequent loyalty to you can be clearly compromised if you get this wrong.   I joined the rest of the seniors in the firm for the weekly meeting in this quite tight meeting room with the new Group President.  With so many people crammed in there, it was a bit claustrophobic on a good day. He had a resume that was platinum, a prince among men, an elite double alumnus of one of the best varsities, highly intelligent and a boot strapped, self-made executive.  H