What Works | Small Business Podcast With Tara Mcmullin

The Nitty-Gritty: * How Project Army founder Viktor Nagornyy discovered his opportunity in the website support & hosting market* The reason he decided to do the opposite of industry standards when it comes to key customer policies* How he landed on competitive pricing without having to slash expenses or sacrifice customer experience* Why prioritizing exceptional customer experiences has led to significant business growth I’ve been building websites with WordPress for almost 11 years now. In the beginning, I used the cheap web hosts you’re probably already familiar with—I won’t name names, though. I relied on the support those web hosts offered to teach me just about everything I know about name servers, MX records, cPanel, and common errors you get when screwing around in the backend of WordPress. I asked, they answered. Then, something changed. Over time, the support got less and less reliable. It got less and less helpful. It was less and less personable. And somewhere alo