What Works | Small Business Podcast With Tara Mcmullin

EP 248: What’s Working In Setting Boundaries While Delighting Customers With Coach Nicole Lewis-Keeber

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Sinopse

The Nitty-Gritty: * What business therapist & mindset coach Nicole Lewis-Keeber does to help her clients identify boundary issues in their businesses* Why clear communication is key to have a great relationship with your business and your customers* How to renegotiate a relationship that’s run afoul of your personal boundaries* What habits and routines you can develop to ensure you’re upholding your own boundaries on a regular basis Underpromise and overdeliver. It’s a sound strategy for wowing your customers… …but it can also be a recipe for burning out. Unfortunately, plenty of well-meaning small business owners take the “underpromise & overdeliver” mantra to extremes—especially women. They bend over backwards to make sure their customers are happy—even if their boundaries and values are being trampled. I’ve seen this phenomenon up close & personal many times. I’ve also seen how taking the uncomfortable step to establish clear boundaries, charge prices that are approp