What Works | Small Business Podcast With Tara Mcmullin

The Nitty-Gritty: * How Ashley Gartland works with her business coaching clients to help them streamline their own work and reduce their sense of overwhelm* What goes in her welcome email to keep new clients from feeling overwhelmed as they’re getting started with coaching* How a customized Trello board helps her (and her clients) manage the engagement efficiently* Why she reduced her business model to just 2 packages and how that’s helping her create better client experiences All told, I spent about 12 years of my life in retail and customer service. I was a pharmacy technician dealing with sick, scared, and overwhelmed pharmacy customers at the ripe old age of 16. I was cashier at Kohl’s, often stepping in for the cashier supervisor and hawking credit card applications without understanding the damage those credit cards were going to do to the people applying. I worked in a tiny jewelry shop in the upscale Hotel Hershey. And I worked my way up for barista to manager at a Borders Boo