What Works | Small Business Podcast With Tara Mcmullin

I opened my email and saw the message that brightens the spirit of any cross-country traveler: my upgrade was confirmed. Even better, this upgrade included my daughter. Lola has always loved flying but this was her first First Class flight. Of course, she had no idea what to expect when we boarded the plane. She was 6 at the time and small enough to sit quite comfortably in economy so she was dwarfed by the faux leather lounger she buckled into. She was thrilled. An hour later, the captain announced we’d be waiting at least another hour before we could take off. We were going to miss our connection to Portland. I was stressed and anxious. Lola had already fallen asleep while watching a movie on my iPad. I grabbed my phone and called the special hotline for United MileagePlus premium status holders. A cheery man answered the phone almost immediately. He already had my flight info and agreed that there was no way I was going to make my connection. He said, “I can see you’re