Human Resources For Small Business

According to guest Donna Cutting, culture consultant and Founder/CEO of Red-Carpet Learning Worldwide, when businesses focus too heavily on the customer experience, they can lose sight of the “heart” of the organization: their employees. In this episode, Donna shares insights and best practices from her new book, Employees First, to help leaders inspire and engage their people with positive culture.   TAKEAWAYS The pandemic revealed a need to transition from a “fix approach” to a deeper focus on appropriate relationships in the workplace. As companies focus largely on customers, they can easily forget to focus on the employee experience, resulting in lower engagement and higher attrition. When it comes to companies with great culture and great customer service, it often starts with a leader focused on purpose over profit. The more people feel involved in a vision bigger than themselves, the more likely they are to buy in and make it their own. Fair compensation goes hand-in-hand with a positive culture that