Kellogg Insight
Revenge of the Customer Service Rep
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:09:27
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Sinopse
Waiters get mistreated. Call center operators get screamed at. Salespeople have to smile at difficult clients. But why do those tense moments sometimes escalate to sabotage? Kellogg Professor Cynthia Wang shares what she discovered—and what companies can do about it.
