Business Jazz

In Episode 7 of Season 3, we address: The weather for entrepreneurs & startups can be unpleasant Should business people pretend they're feeling great when they aren't? Is it better to be "authentic" or always have your best face forward? Should podcasts be perfect or should they (sometimes) show bad humour? Why Paul felt like flagellating in the corner - not flatulating Is 'real' communication better than 'consistent' communication? A story from days of corporate culture transformation in London How mistakes in customer service & recovering well can deepen rapport Is it wise to make deliberate cock-ups & recover with style? Deliberate breakdown of coach, sweets, replacement coach & refund Word-of-mouth marketing is powerful Most apologies are insincere & fake How to apologise to a customer Human connections - make yourself 'vulnerable' Dreadful pints of Guinness are served Customers have crap days - may empathise with you - sometimes If you're a miserable git all the time - or a misery gut