Phoenix Media Podcast

When you call Triple-Zero, you expect your call to be answered immediately. Trouble is, Triple Zero gets clogged with hoax calls, forcing genuine emergencies into a queue. Software being developed at the University of Southern Queensland aims to solve this problem by detecting genuine distress when people call Triple Zero. Dr Rajib Rana has been given a $300,000 Advance Queensland COVID-19 Industry Research Fellowship to develop his 'distress inference system'. Segment produced by: Maylee Flannery.