On-Call Me Maybe

Nora Jones, CEO, and founder of Jeli.io, talks to Adriana and Ana about the importance of the human side of incident management. They cover topics such as psychological safety, choosing the right incident facilitator, and the importance of getting everyone’s perspective during an incident.About our guest:Nora Jones is the founder and CEO of Jeli.io. She is a dedicated and driven technology leader and software engineer with a passion for the intersection between how people and software work in practice in distributed systems. She created and founded the learningfromincidents.io movement to develop open-source cross-organization learnings and analysis from reliability incidents across various organizations and the business impacts of doing so.Find our guest on:Nora’s TwitterNora’s LinkedInFind us on:On Call Me Maybe Podcast TwitterOn Call Me Maybe Podcast LinkedIn PageAdriana’s TwitterAdriana’s LinkedInAdriana’s InstagramAna’s TwitterAna’s LinkedInAna's InstagramShow Links:JeliThe Howie GuideLearning from Incid