Ed Katz

PODCAST COMMERCIAL RELOCATION HAPPY HOUR, Episode 36: “HOW TO IMPROVE THE QUALITY OF SERVICE, Part I.” with Ed Katz, and Rob Clark. If you care about the customer, you’ll want to listen to this podcast. It highlights the importance of creating a Scope of Services (SOS) that clearly defines what both the customer and the mover are responsible for. It also covers the IOMI dispatch process that ensures that the movers follow the SOS. You can also find us on Spotify and Google or watch it on our YouTube Channel, “Commercial Relocation Happy Hour.”