Sage Otolaryngology

The Consumer Assessment of Healthcare Providers and Systems Surgical Care Survey (S-CAHPS) is a 35-item standardized tool that asks consumers and patients to report and evaluate their experiences and satisfaction with their surgical care (completion time of 15-20 minutes).  In this prospective study, 354 adult patients completed the S-CAHPS survey through and electronic data capture system 7 to 28 days after otolaryngologic surgery.  Most patients rated their surgeons very high (at least 9.5 out of 10.0), but there was more variability in communication practices: the top-box scores for were 79% for surgeon communication prior to surgery, 61% for surgeon attentiveness on day of surgery, 64% on information to guide recovery, 77% for surgeon communication after surgery, and 88% for helpful and courteous office staff.  The overall 40% survey response rate confirms the feasibility of the S-CAHPS, which may ultimately become a platform for quality improvement, financial incentives (from insurers and health plans),