Gartner Thinkcast

Today, we are exploring the emerging world of digital twins — particularly twins of a customer — with Gartner Global Chief of Research Chris Howard and Gartner VP Analyst, Michelle DeClue, on the retail-consumer goods industry team and cross-practice leader on the subject. They parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutionize the customer experience — from predicted actions and reduced friction to enhanced personalized experiences. Dig Deeper Download: 2024 Emerging Tech Impact Radar https://gtnr.it/3UbiIH0  Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q   

Amid the challenges of navigating social and economic disruptions and trends, the 2025 Gartner Top 10 Strategic Technology Trends will help you set a path forward to anticipate and prepare for future success. Fresh off debuting his research at Gartner IT Symposium/Xpo™ conference, Gene Alvarez, Distinguished VP Analyst and leader of Gartner’s Top Trends team, breaks down how each trend — from AI imperatives and risks, to new frontiers of computing and human-machine synergy — will drive innovation while upholding ethical responsibility and trust. Dig Deeper Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q  Apply to Join: CIO Leadership Forum – The Premier Gathering of CIOs https://gtnr.it/3UpD6Ei 

In this episode of Gartner ThinkCast, we explore the future of computing — from what to expect in the next decade, to the possibilities beyond. Gartner Global Chief of Research Chris Howard is joined by Soyeb Barot, Chief of Research for Gartner for Technical Professionals and VP Analyst, to discuss what this future could look like. Hear how AI is rapidly driving the near-term innovation of quantum computing, the far future of autonomous businesses and space manufacturing, and why executive leaders should push to play an active role in shaping these possibilities. Dig Deeper Download: 2024 Emerging Tech Impact Radar https://gtnr.it/3UbiIH0  Read Now: What is Quantum Computing? https://gtnr.it/402rV84 

In this episode of Gartner ThinkCast, we dive into the concept of counterfeit reality, where AI-generated content blurs the line between what’s real and what isn’t. Gartner Distinguished VP Analyst Daryl Plummer, who is not only an expert in the field but also coined the term “counterfeit reality,” explores the risks and opportunities that deepfakes, synthetic data and AI avatars will present in the coming years. From the potential for increased creativity and innovation to the pitfalls of reduced confidence in brand integrity, Daryl offers practical insights for executive leaders to navigate this quickly evolving landscape. Dig Deeper Read Now: Protect Your Organization From Disinformation Campaigns https://gtnr.it/3UcowA7  Watch Now: 7 Disruptions You Might Not See Coming: 2023-2028 https://bit.ly/4du1qvx   

As disruptive trends like edge computing, increased energy consumption and, of course, generative AI continue to reshape industries, Daryl Plummer, a Distinguished VP Analyst at Gartner, breaks down the essential steps for recognizing, prioritizing and responding to change  — and, even more importantly, the long-term shockwaves that follow. Leading up to Plummer’s annual presentation at Gartner IT Symposium/Xpo™ conference, he also gives us a behind-the-scenes preview of how he thinks about disruptions in general, how he works through which trends to include on his list and what he hopes executive leaders take away to stay ahead of the curve. Dig Deeper   Attend the Conference: Gartner IT Symposium/Xpo 2024 https://gtnr.it/4grBzHa   Watch Now: 7 Disruptions You Might Not See Coming: 2023-2028 https://bit.ly/4enzIBo   

Coming off the seismic shift to virtual learning during the pandemic, education is facing another wave of transformation, this time from technology. Although the rise of generative AI has many educators worried about plagiarism, it actually holds the potential to revolutionize the way students learn and academic institutions operate.  According to Tony Sheehan, a Gartner VP Analyst focused on education, GenAI tools can make large swaths of information accessible in ways we never imagined. Educators and institutions first need to build trust in the technology and determine how to handle short-term anxieties. Then students can learn how to interact with generative AI tools, and use them to emphasize creativity and improve their time management to learn more efficiently. This episode originally aired in May 2023.   Dig Deeper:   Learn More: Key Insights on Digital Transformation in Education https://gtnr.it/3X8tHSb    Download Now: Create Your AI Strategy Workbook https://gtnr.it/3YdrTJD   

Understanding the trajectory of AI technologies is crucial for executive leaders looking to harness these innovations’ full potential. In this episode, Senior Director Analyst Afraz Jaffri breaks down the 2024 Gartner Hype Cycle™ for AI, offering a clear perspective on the latest developments and trends in AI. Discover where GenAI stands today, what’s next for maturing technologies such as computer vision, and how emerging trends like decision intelligence could shape the future. Dig Deeper Download Now: Build a Value-Driving AI Strategy for Your Business https://gtnr.it/3YdrTJD  Watch Now: Gartner Global Chief of Research Breaks Down the 2024 Gartner AI Hype Cycle https://bit.ly/3SOHZpt 

Whether you’re joining a new organization or are a veteran leading a company transformation, it’s critical for any executive leader to know how to build, craft and execute a change in direction. In this episode, Distinguished VP Analyst Mary Mesaglio walks through the key tactics to craft a clear transformation message, followed by how to define your organization’s values and identity — and put them into action. Dig Deeper Download Now: The Top Strategic Priorities for Your Executive Role https://gtnr.it/4fx0toy  Watch Now: This Is Why Your Values Aren’t Actions Yet https://bit.ly/4d5bXxz   

Every year, Gartner conducts a survey to understand the major business concerns and priorities of CEOs and senior executives. This year, AI proved to be a hot topic. In this episode, David Furlonger, a Distinguished VP Analyst and Gartner Fellow in our Global Enterprise Executive Research Group, discusses why AI is getting the most attention of any new technology, how CEOs are thinking about AI’s potential impact, and what that means for CIOs and other IT leaders. Dig Deeper Download Now: Build a Value-Driving AI Strategy for Your Business https://gtnr.it/3YdrTJD    Read More: How Your CEO Is Thinking About AI https://gtnr.it/4bNJhrG    Watch Now: What Do CEOs (Really) Think About GenAI? https://bit.ly/3SFudWv   

Navigating a new executive role can be daunting, but with the right strategies, you can hit the ground running and make an immediate impact.  In this episode, Ed Gabrys, a Managing Vice President at Gartner, breaks down how to establish yourself in a new role, gain trust and lead with confidence. He touches on the essentials of personal branding and the importance of influence in leadership, and offers a step-by-step communication cheat sheet designed to help you excel. Dig Deeper Download Toolkit: Develop Your Personal Brand to Jumpstart Success in a New Executive Role https://gtnr.it/45XOPP0  Watch Now: How to Analyze and Adapt to Company Politics as a New Executive https://gtnr.it/4cSQzew   

While the integration of AI and automation in the workplace feels inevitable, it would be a mistake to assume that these technologies will simply replace swaths of the workforce. In fact, AI is a powerful tool to enhance creativity and innovation. In this episode, Peter Aykens, the Chief of Research in Gartner’s HR practice, breaks down the human-powered enterprise — a new, people-centric way that HR leaders are thinking about supporting their employees. The future of work is highly digital, but the future of organizational success remains firmly rooted in people. Dig Deeper   Download Now: Human Leadership: How HR Can Develop Your Organization's Leaders https://gtnr.it/45xHYeM    Watch Now: Think Again: How AI Unlocks Human Potential  https://gtnr.it/3RBvEVc   

As we continue to incorporate AI into our own work, it’s worth considering when GenAI is not appropriate — and in those situations, which, if any, other AI techniques are. In this episode, Gartner Senior Director Analyst Leinar Ramos, whose work focuses on artificial intelligence, explains that generative AI is not the silver bullet it’s often made out to be. While indeed game-changing, GenAI is only one aspect of a much larger and more fruitful AI landscape. Dig Deeper   Download Now: What Leaders Need to Know to Get AI Ready https://gtnr.it/4aXufzd    Watch Now: Measure and Realize Value From AI Investments https://gtnr.it/3Rh6Oty    Read More: When Not to Use Generative AI https://gtnr.it/3RiPogd 

As CEOs work to meet the dual challenges of growing the business while responding to evolving markets, they are calling on the executive leaders underneath them for support and innovation. In a keynote originally delivered at Gartner Supply Chain Symposium/Xpo, Distinguished VP Analyst Ken Chadwick shares insights on how C-suite leaders can find potential within the tension in their organizations and touches on the strategic shifts required to stay ahead in today’s economic environment.   Dig Deeper   Download Now: The C-Suite Guide to Sustainability   https://gtnr.it/3QZOkxy    Watch the Full Keynote: CEO Concerns 2024 — Implications and Actions for CSCOs   https://bit.ly/44WVXdX  

When it comes to cybersecurity, artificial intelligence is proving to be both a formidable defensive tool and a potential threat.    Today, Patrick Hevesi, VP Analyst with Gartner for Technical Professionals, discusses the concept and implications of “dark AI.” He also highlights proactive measures your organization can take to mitigate its risks, such as developing private instances of AI and stringent data protection protocols.  Dig Deeper   Attend Conference: Gartner Cybersecurity and Risk Management Summit  https://gtnr.it/3y8HA9X   Learn More: Cybersecurity Threats: How to Prioritize, Manage and Reduce Them https://gtnr.it/3QESg6F  

Coming out of a tumultuous academic year, educational institutions are facing headwinds from all sides. Between maintaining financial sustainability, enrollment challenges and the need for technological innovation, collaborations between higher education institutions and the technology industry, technology vendors and other education providers are becoming increasingly critical.    Paul Riley, Senior Director Analyst at Gartner, joins us to speak about how educational institutions can leverage partnerships, both internal and external, to tap into long-term strategic advantages that enhance the student experience and expand research and development capabilities.    Dig Deeper   Download Research: Our Predictions for Emerging Technology & Digital Transformation in Education https://gtnr.it/4beZc2b   Watch Now: The 2024 Gartner Predictions: Higher Education Automation, Adaptability & Acceleration https://gtnr.it/3JBoLyK  

The potential of new AI tools is unarguable, but the fundamental question remains: How much do you trust AI?   In this episode, which originally aired as part of our Top of Mind video series, Gartner Distinguished VP Analyst Mary Mesaglio explores both our trust and distrust of digital technology and provides insight on how to navigate the complexities of dealing with a nonhuman entity and cultivate healthier partnerships with AI.   Later, Mary discusses critical skills business leaders need to navigate trends, move beyond the hype of new technologies and progress toward genuine innovation. She then examines the potential of AI in very human fields like mental health and the challenges of integrating new technologies in more unexpected fields, such as cardiology. Dig Deeper   Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready https://gtnr.it/48vx60R   Get a Sneak Peek: How to Prepare for the $3 Trillion Machine Customer Opportunity  https://gtnr.it/3xcrtrD  

In the noisy world of digital marketing, what can catapult a brand to "genius" status?   Suzanne Schwartz, Senior Director Analyst in the Gartner for Marketing Leaders practice, delves into the findings of our annual Genius Brands report, which benchmarks the digital marketing performance of brands across industries. This year’s report emphasizes the importance of investing in people and processes over technology, maintaining robust brand governance and prioritizing customer touchpoints. The 36 brands featured outperform their peers by leveraging data science, machine learning and generative AI to create impactful marketing.   Dig Deeper   Download Now: Digital Marketing Excellence in Action: See the Standout Performers https://gtnr.it/43E4LEW   Learn More: 3 Impending Technology Shifts Rule the Gartner Hype Cycle™ for Digital Marketing https://gtnr.it/3PGkKfI  

As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind.   In this keynote address from Gartner Data & Analytics Summit 2024, Distinguished VP Analyst Debra Logan and VP Analyst Ehtisham Zaidi emphasize that the journey toward becoming AI-ready is not solely about technology adoption but also embedding these capabilities into the organizational DNA. Through rigorous execution of data and analytics fundamentals, leaders can unlock unprecedented business value, drive governance maturity and steer their organizations toward shared success.    Dig Deeper   Learn More: Highlights from Gartner Data & Analytics Summit https://gtnr.it/3TCPZLa   Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready https://gtnr.it/49ketOs  

Organizations are navigating headwinds from all directions, and in this environment, many are falling behind when it comes to keeping up with the latest technology. When the issue is ignored or mismanaged, and the price to modernize systems becomes insurmountable, enterprises risk being crushed under “technical debt.” Gartner VP Analyst Roger Williams, who researches the future of infrastructure and operations, stresses the importance of continuous management over attempting to "spend your way out" of technical debt. He explains that organizations cannot eliminate their debt entirely through retroactive modernization projects. Instead they should work to understand and address the impacts of technical debt on stakeholders to effectively manage it as an ongoing concern rather than a one-time project.   Dig Deeper   See More in Gartner Peer Community:  Is Technical Debt Necessary for On-Time Deployment? https://gtnr.it/4cdIL7V   Read More: Set Up Now for AI to Augment Software Development https://gtnr.it/3P83

As supply chains return to normal following the COVID shortages of the past few years, chief supply chain officers find themselves at an inflection point: balancing efficiency with output.   Ken Chadwick, VP Analyst on the Gartner supply chain organizational development team and author of this year’s Future of Supply Chain report, explains how supply chain productivity creates value for enterprises as a whole. But to do so, supply chain leaders also must incorporate sustainability, technology, AI and the human role into their strategy.   Dig Deeper   Download Now: 4 Keys to Creating a Competitive Advantage in Supply Chain https://bit.ly/498xdAJ   Learn More: See the Latest Supply Chain Insights and Trends https://bit.ly/48q1gT7