Dema Live

DEMA Live will talk with the CEO of Ultra Lifestyle, Jonathan Fishbeck, which creates custom, luxury lifestyle solutions by unifying people, process and platform. Their Assessment and Quality Assurance Team reviews goals and staff operations, develops efficient procedures, integrates technology and provides lifetime support. It is a one cloud-based system, Navigator, that focuses on the client's lifestyle goals and drives the private service experience by connecting all global estate assets and staff, guiding and measuring the performance of people and process to assure quality control throughout the entire operation. Increased efficiency and measured improvements enable new levels of productivity, freeing our clients to focus on what is most important to them and helping staff complete their work more effectively. ULTRA Lifestyle proactively guides and supports people, your most important asset. Time is precious. Ultra Lifestyle promotes freedom.  

So you have been asked to transport the family’s most important member to the winter location.  The family pet needs to get a trim and you have been asked to handle scheduling.  Transporting the family’s pets or grooming issues can be one of the most dangerous duties that you are tasked with.  One miscue with the trimmer or an overdose of tranquilizers can be a career ender.   Brian Merritt, of Love and Care Pet, will join us on DEMA Live to discuss some of the most important things you should know when it comes to transportation and maintenance of pets.  During this discussion we will talk about expectations of Pet Care Specialists and questions that you should be asking before giving one of the families most prized possessions over to a unknown vendor.

David Bentson founder of Precision Automotive Group joins DEMA Live on the first espisode of 2016.  Dave will be disucssing some of the finer points of vehicle maintenance.  One of the most important statments to remember is, "You don't know what you dont know".  Dave is going to be discussing best practices regarding selling, purchasing, and maintenance programs for large collections of vehicles.   A lifelong, incurable petrol head, David’s involvement in the auto industry spans over 20 years. With extensive background in retail sales, auctions, detailing, collision repair, service repair, and restoration, David uses this expertise to achieve his ultimate goal — eliminating the hassle of automotive transactions so his clients can enjoy their vehicles. 

Carmen Foy is going to help educate all of our members regarding some of the do’s and don’ts when it comes to working with food in the kitchen.  Food Safety and hygiene training have become a passion for Carmen after serving as a chef on multiple yachts.  She is responsible for creating the first food safety course in the yachting industry. her course has since become a required course which now carries a certification with it.  Carmen is the owner of Crew Food Safety Training , where she is managing director and Lead Instructor.

Several organic cleaners are currently on the market but only one has been designed, tested and is being used by the worlds leading butlers and estate managers.  Join host, Matt Haack, as he discusses the newest green product to enter the cleaning area called Butlers Brand. Hear from the Butler, Chris Allen, the Scientist, Brian Bishop, and the Environmentalist, David Youdovin. Together these three have designed a product that does not smell, is recyclable, biodegradable and most important will actually clean.  o Learn how green cleaning has changed over the past 20 years. o Why is it important to protect our environment using green products? o Is this just the latest fad? o Chris will share some of the struggles he experienced while trying to meet the demands of his principals regarding green cleaning. Be sure to join us during the Live taping to learn how to receive your complimentary sample of Butlers Brand Cleaning Solution.

Join DEMA Live as 2015 Lifetime Achievement Award Winner, Charles MacPherson and 2015 DEMA Educator of the Year, Bonnie Low-Kramen are reunited.  Two of the industries most well recognized instructors will discuss how they feel the industry has changed and what is on the horizon for the future of the Private Service Industry.  They will also talk about the challenges that they face when thinking about certification for their training courses.  Lastly they will shed light on how schooling can benefit every PSP whether seasoned veteran or someone just entering the field.  

Join Moet Hennessy Champagne Specialist, Tara O'Leary, as she discusses the history of champagne.  Discover what regions and grapes provide the best champagne experiences.  She will review why some of the most highly rated champagnes are so exquisite and provide some insight on some not so well known gems in the champagne industry.  So whether you a champagne novice or expert, Tara will be at the ready to answer all of your questions regarding champagne.  

DEMA Live Continues to revisit wtih 2015 Convention Speakers in this episode, as Joshua White joins the show.   Joshua White, Client Advisor for Gulfshore Insurance, will discuss asset risk management.  Josh will help provide insight on how to prepare a risk management plan that helps prevent losses to your clients assets and ensures proper plans, and insurances are in place in the event of the unforeseen claim.  Call in with your questions and join us this evening for another DEMA Live.

Join DEMA Live as the shows host Matthew Haack sits down with one of the 2015 DEMA Convention Speakers, Chris Ramey, President of the Home Trust.  His presentation at this year's convention had such an impact on the attendees that they requested he return to speak on the topic of "Loyalty".  In this edition of DEMA Live Chris will discuss how difficult it is to create loyalty in the Private Service Industry.   Items to be discussed will include: How to remain professional in a situation where your loyalty is testedHow to elevate others loyalty to your standardsHow to define your level of loyalty by those that you associate with DEMA Live is excited to have Chris on the show.  Join us and discuss loyalty in the Private Service Industry this Tuesday, October 13th @ 8pm EST.

Have you ever wondered how the hierarchy of a family office is structured and how you fit into that structure?  Join Chris Breland Kelly, CEO & Founder, Barclay Breland Family Office as he discusses how to communicate with the employees of a family office and how relationships are crucial as a Private Service Professional to achieve the best results for the family.  Each family environment is different so come ready with your questions!  This is just the first in a series of continued discussions from the highly successful 2015 DEMA Convention.

DEMA Live will be joined by Leading By The Reins-Programs Director Mike Branch.  He will discuss leadership in the private sector and how as a "Horse Whisper" he has been able to teach others how to become effective leaders.  We will also talk about what you can expect from his presentation at the 2015 DEMA Convention.   “It's a lot like nuts and bolts - if the rider is nuts, the horse bolts,” wrote Nicholas Evans, author of The Horse Whisperer. This applies not just to riders, but to leaders of people as well. Internationally-recognized horseman Mike Branch joins the DEMA Convention to discuss what he learned working with horses, and how many of the same principles can be used to make better leaders. In this presentation, Mike will focus on the seven characteristics of a good leader and the essential nature of communication in getting others to believe in that leadership.  

On this episode of DEMA LIVE we will be joined by Philanthropy Expert Ron Poindexter, Senior Learning and Development Specialist for the Bill & Melinda Gates Foundation.  Before taking a management position with the foundation, Ron worked as an Executive Assistant.  During our discussion we will address how PSP’s impact the ability of their Principals’ to be more involved in philanthropy.  This can range from researching various charities to see which organization’s values best align with the principal’s, to managing how personal donations are made to the organizations. Not only is this charity work rewarding to the Principals involved, but working on philanthropic projects can have lasting, positive effects on PSP’s. As Ron delves into his journey from an Executive Assistant to a management position for the Bill & Melinda Gates Foundation, join us live by either logging or calling in and listening.  As always, this is an interactive show so make sure you write those questions down and submit them t

In this edition of DEMA Live, President and CEO of Red Five Security, Kris Coleman, will join us for a discussion regarding cyber security.  We live in a society that is more socially connected than ever via smart phones, tablets, and computers. How much risk are we putting the principals that we work for and ourselves at?  Mr. Coleman will shed light onto some of the areas of concern that his company sees on a daily basis and he will explain how to limit your exposure against cyber attacks.  Join us for this live radio show and have your cyber security questions ready for Red Five Security.

Job Title Definitions in the Private Service Field have long been open for debate.  In this edition of DEMA Live we will be joined by Peter Van Ryder founder of Estate Management Solutions, to explore what defines your role in the estate as being either an Estate Manager or Household Manager.  What determines if you are an Executive Assistant or Personal Assistant. Lastly, why it is important for you to have a working description of what your title's duties will entail.  We will be taking your calls regarding how you personally define these titles so that collectivley as an industry we can begin setting a common accepted definition for these titles. Join DEMA Members throughout the world for this edition of DEMA LIVE! We encourage all members to join in the discussion by calling in. As always, confidentiality will be kept with anyone who calls. The show can be accessed and listened to through any internet connection or your phone. DEMA will help you stay in touch with those involved in the private service in

In this addition of DEMA Live we sit down with Doctors Hillary Stokes and Kim Ward, founders of “Authenticity and Associates “, to discuss the importance not only in setting a New Years Goal but also how you can achieve it through having the proper mindset! Together the doctors have teamed for over 20 years pioneering a collaboration of both traditional and complementary medical approaches to synergistic power of mind, body, and spirit. DEMA will bring you another in a long list of first in this industry as we will be LIVE and screening phone calls as the good doctors help provide you with the best advice on how you can achieve all of your goals in 2015. So whether you call in, or just listen be sure you don’t miss out in participating in the discussion that will have the Private Service Professionals across the country talking together about topics important to you!