Service Drive Revolution With Chris Collins

On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel reveal the answer to the great technician drought.They start off this week's show with the frustrations that Gary endured going through the departments of the SERVICE DRIVE. Delving into the mindset of the tech, he gives you some insight into the how some techs think and what can cause friction with the advisors and what’s the appropriate way to go about dealing with those frustrations. This leads to fun, after work “happy hour” talk about going to sports games in opposite jerseys and the repercussions!The conversation moves onto THE TECHNICIAN INDUSTRY and the mindset of the managers who need to hire, retain and grow their tech department. Using the analogy of Tom Landry and Jerry Jones, two NFL coaches who had different approaches to recruiting and growing their players, Chris and Gary look at how the managers are like coaches and are sometimes are stuck in the past holding onto the glory years and the classic team. Chris uses

Questions and Comments - Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel read out and respond to some your questions and comments.Before the guys get into your questions and comments, Gary opens his new whiskey treat “the gift that keeps giving”. Chris the moves on to the interesting questions troubling some of the advisors out in the trenches. He connects with a manager who uses Chris’ book ‘Millionaire Service Advisor’ as a mandatory reading manual for those joining his team - particularly the last 23 pages. This sparks a revisit to the book for Chris who finds those pages and looks at what makes those last 23 pages so impactful.They discover this is on step 5 of a multi-step system - so sure enough they want to see what those are and why weren’t the first 5 were not included - all is unraveled in this week's show.Chris then moves onto a frustrated advisor who used to be a tech who is moving to a new shop where he wants advice on how to get on better with his techs. Gary responds to this from hi

How to be effective with Gamification, an expertise of the Chris Collins Inc family.Before they discuss the main topic of this show, the guys talk about cases from their own dealerships that involved customer service issues. Chris and Gary pick Mario’s brain as they pass ideas back and forth about how advisors can deal with those kind of problems and how it affects them. Resolving this, the guys bring up the relevance and the essential tool of SYSTEMS - an indispensable key in creating a complete model of success. To further the opening segment, the SERVICE DRIVE gurus bring up various topics that advisors struggle with, including facing common customer issues, coming up with direct solutions on how to fix those problems.Before they move over to the main topic of this week Gamification, Chris asks Mario “ok so what are your top 5 tips....for dating!”This leads onto a discussion of love languages, for more onthat click the link for the full episode!Moving onto Gamification, Mario reveals his best games for get

How CSI and profit can be sexy. But first, as part of SERVICE DRIVE REVOLUTION tradition, the guys start out with some catch-up talk on their week.Chris and Gary went from Las Vegas to Washington DC.to Florida, and had some hilarious mishaps on the way. Gary just so happened to book a meeting during Daytona 500 so the city was packed. Furthermore, Gary thought it would be a good idea to book an AirBnB for the weekend, which seemed like a perfect plan. Then Chris realized Gary had read the ad wrong and booked a room in someone's house, rather the entire house as he had intended. That wasn’t going to work for Chris so no big problem - just book a hotel room - only it was Daytona 500 and you couldn’t book a room no matter how hard you try. Listen to the FULL EPISODE to find out how they hilariously get out of the predicament! Other highlights from the trip involve finding a bookstore with original signed Bukowski books, bumping into Donald Trump’ s motorcade and discussing who would be the best sponsor for the p

The best tips and tools on how to motivate your technicians.They get straight into the NFL banter by helping Jair, a committed supporter of Joe Montana, realize that Tom Brady is the greatest quarterback of all time following the crazy Super Bowl comeback. This leads onto to an interesting discussion about what makes someone the greatest, how is that measured and what is that based on. What motivates the best? What keeps them at the top? And more importantly, how can you use these tools with your technicians.They use this debate as a way to relate it back to the service drive and technicians in order to understand a fundamental component of business - RESULTS. Looking at how essential results are Gary states “It is the only final measurement, it is. It really doesn’t matter what you intend to get done or what you want to have happened...it’s what happens that matters”. Jair then furthers this point by looking at leadership and how a key component to reaching those results is knowing how to be an effective lea

This episode is not only hilarious, but has some of the most amazing SALES TRAINING TIPS you'll hear this year.STRAIGHT OUT OF THE GATE the Service Drive Gurus Chris Collins, G-MAN and a now regular Jair Martinez, open with Jair’s offer to wed his close friends, which turns into some comedy later on in the show. But first the guys wind down by noticing the coinciding trips to Las Vegas this weekend; Jair heading to a bachelor party and Chris and Gary heading for work - maybe they’ll meet up!This quickly turns to some great gambling stories. First Gary recalls a time he was playing craps and he has was playing alongside Chris and made a mistake that threw off Chris's Flow - a big no no! Jair follows this up talking about his trip to Lake Tahoe the past weekend and how a close friend of his was rolling the dice, killing the table with people cheering and winning, and how his wife came over and said “I want to leave”- listen to see what follows. This leads onto a couple greater and completely hilarious Vegas gam