Middle Management Movement By Michelle Pascoe

Welcome to this week's episode as we gear up for the festive season and the imminent transition into the new year. With only 68 days left until Christmas and the start of 2024, many businesses, particularly in the hospitality and tourism sectors, are bracing themselves for the surge in demand during the bustling summer months. In this high-stakes environment, the challenge of recruiting and retaining a dynamic workforce, ranging from fresh-faced school leavers to globe-trotting backpackers, has never been more critical. However, the traditional practices of demanding round-the-clock availability, especially on weekends and holidays, are facing an urgent need for a transformation in order to align with the expectations of the contemporary workforce, particularly the vibrant and adaptable Gen Z employees. I share my thoughts.  Enjoy.  Go to https://www.michellepascoe.com/frontlinetrainingprograms

In this episode, I sit down with Jen Bicknell, a seasoned employment lawyer with over 30 years of experience. Jen's career took an inspiring turn eight years ago when she decided to shift her focus from big global law firms to a unique mission – preventing workplace disputes through the power of difficult conversations. While her firm handles traditional employment law services like contracts and policies, Jen's true passion lies in equipping business owners, managers, and employees with the tools to navigate the emotional and legal aspects of the workplace. She emphasises that these difficult conversations are not problems but opportunities for improved communication and enhanced relationships. Join me as I delve into Jen's remarkable journey and learn how her approach is transforming workplaces, one conversation at a time.

Join us on a journey that started with three friends who spotted a gap in the hospitality universe and decided to fill it with passion, creativity, and a whole lot of heart. Meet Clayton Ries, one of the Directors, juggling roles from business operations to marketing to financial wizardry. He's the director with a knack for turning dreams into reality. But that's just the beginning! Enter Colin Fassnidge, the Irish-Australian culinary genius, author, and TV sensation. You might know him from My Kitchen Rules, where he's been the charismatic judge since 2013. And guess what? He's just about to rock the grand finale of the latest season! Now, picture this: Three buddies with a world of experience in events, entertainment, arts, and hospitality coming together with a vision. That vision? To bring electrifying, unforgettable social experiences to communities that have been yearning for a taste of the good life outside the city lights. Thus, Social Colin, the hospitality management and consultancy wonder, was born

In this engaging podcast episode, I have a conversation with Cat Coathup, one-third of a dynamic trio who've shared a lifelong friendship since childhood. Together, they made the bold decision to depart from their corporate careers and embark on a remarkable journey of fulfilling their dream by establishing their own Gin Distillery. Their venture is nestled in the picturesque small town of Pambula, situated on the far south coast of New South Wales. Cat provides insights into the meticulous research and unwavering patience that spanned two years, a prelude to the momentous day when they opened the distillery's doors. In just a few short months, their dedication bore fruit as they earned multiple prestigious awards for their Nine Circles Distillery Signature Gin and an exquisite Pink Gin. Notably, their commitment extends beyond their craft; they actively support local small businesses, propelling their enterprise to national recognition. They've even made waves on the international stage, captivating the atte

Join me on this exciting episode as I take you on a virtual trip to the stunning Southwest of Western Australia, where we explore the breathtaking landscapes, thrilling adventures, and most importantly, the exceptional hospitality that made this journey truly unforgettable. Whether you're planning your own trip or simply seeking inspiration for your next adventure, this episode will shed light on the power of dedicated frontline team members who transform a simple trip into an extraordinary experience. We must recognise the crucial role that leadership development plays in shaping exceptional frontline team members. Behind every outstanding service experience are leaders who invest in their teams, nurture their talents, and set the stage for success.  Investing in leadership development, like the Middle Management Movement program, is not just a key to business growth; it's the secret sauce for ensuring customer happiness. Don't miss your chance to be part of this transformative journey. "I'm thrilled to ann

Welcome to our third episode of Women in Hospitality Leadership, where we delve into the experiences, wisdom, and achievements of remarkable leaders.  Today, I have a truly exceptional guest joining us, Ms Andy Abey, Group Chief Operating Officer – CHRG (Castle Hill RSL Group) a seasoned leader with a remarkable 25-year track record of success spanning both Australia and the Middle East. In this episode, I sit down with Andy where she shares her wealth of experience that has shaped her journey as a leader. With her impressive tenure in leadership roles, we'll explore the insights she's gathered along the way. We'll delve into the milestones and pivotal moments that have contributed to her outstanding record of achievement. For my listeners aspiring to become influential leaders, Andy will provide valuable advice and actionable insights drawn from her extensive leadership journey. Join us for this insightful conversation as we uncover the leadership insights and lessons learned by Andy during her impressive 25

In this episode, we delve into the inspiring journey of a remarkable woman who has not only shattered the glass ceiling but has done so in two dynamic and traditionally male-dominated industries: hospitality and gaming. Our guest, Sandy Thefs, is a trailblazer, an advocate for diversity, and a master of balancing the demands of leadership with a fulfilling personal life. Join us as we uncover her story and the invaluable insights, she shares on achieving balance in high-stakes careers. Throughout this episode, Sandy reflects on her path to leadership, highlighting the unique challenges and opportunities she encountered in the hospitality and gaming realms. Her experience offers a compelling narrative of resilience, mentorship, and a dedication to fostering diversity and inclusion. As we explore her remarkable journey, we also dive into the concept of minimalism and financial wisdom, discovering how these principles have played a pivotal role in her ability to maintain equilibrium between her professional and

In this episode I chat with Janet Muir CEO - RSL LifeCare, a leader in veteran services and aged care across NSW and the ACT. Providing veterans and their families veteran-centric support and well being programs.  For many it is not an easy journey transitioning out of service to civilian life.  From aged care villages, Wellness Centres, Employment Assistance, RPL in University courses and the Spur Equine program, Janet shares how RSL LifeCare helps so many.   The word still needs to get out to veterans and their families that this service exists and how to connect. To learn more about RSL LifeCare go to https://rsllifecare.org.au/

Join us in this episode as we unravel the enchanting world of decor's influence on the hospitality experience, guided by Tara Solberg, founder of Few and Far and Indigo Love. Explore the psychology of design, the allure of statement pieces, and the fusion of timeless elegance with innovative trends. Discover how decor shapes emotions, narratives, and sustainability in hospitality, offering a new lens through which to view the spaces we inhabit.

No one ever said Change was easy but without change you and your organisation will fall behind your competitors. In this episode I share 5 tips on successfully implementing change in your organisation.     Check out Middle Management Movement an online leadership development program that is values based and driven by intentional leadership created by me after close on three 3 decades working with many venues where change has occured and how it has been handled by individuals and teams.

Welcome to this week's podcast episode, where it's just me sharing my thoughts and recent experiences about how organisations expect things to go versus how things actually happen on the ground. Ever wonder why there's sometimes a gap between what leaders want and what actually takes place? Are leaders really clear about what they want from their team and how they want guests to feel, or is everyone left to figure it out on their own? In this episode, we're going to dig into this topic. We'll talk about why things don't always match up, and we'll explore whether leaders are doing a good job explaining their plans to the team or if there's a bit of confusion in the mix. Join me as we unravel the mystery of expectations and experiences in the world of organisations. 

Strolling through the many aisles of the National Restaurant Association trade show in Chicago this year, we came across a stand that displayed kitchen technology that absolutely amazed me.  After a demonstration I wished I could have one in my kitchen to help me cook! In this episode I interview Mark Caplin from Alto-Shaam sharing his journey of more than 46 years as a chef in the UK and Australia before changing careers and becoming Regional Sales Manager for Australia, New Zealand and the Pacific Islands. “Alto-Shaam is recognised as a true family business that delivers the very highest level of support and service to its customers. Its complete range of kitchen equipment solutions are designed to deliver the greatest flexibility and cooking performance, and I look forward to helping partners and customers across Australia, New Zealand and the Pacific’s understand how the benefits of these solutions can convert to profits.”  

Toni Clarke (aka TC) is a phenomenal powerhouse woman in the hospitality industry.  Toni delivers a blend of practical hands-on experience with extensive management expertise and a sound knowledge of successful hospitality operations having held positions ranging from Chef, Food and Beverage Manager, Operations Manager and General Manager in a diverse range of restaurants, hotels and Clubs.  Toni’s commitment to the industry ensures she remains in touch with the latest consumer trends in food and beverage and as a result is a frequent speaker at industry forums. She is the co-founder of RT Hospitality Solutions providing a comprehensive range of management and advisory services to the hospitality industry. Toni is also “tour guide” extraordinaire.  I have had the privilege to travel to the USA several times with Toni as she heads up a wonderfully curated food and beverage tour for those in the hospitality industry co-ordinated with Jodie Tipping and her team from Total Travel Management.  Each year the tour t

Rebecca Saunders is a Business & Life Advisor for ambitious women wanting to do life and business unapologetically on their terms. Building a 7 figure business, moving to the country and gathering a global community of women in The Champagne Lounge, has us discussing the use of AI, business growth, development, true connection with strangers and building their best lives. Loneliness is the third biggest killer in first world countries after Heart and Cancer.  Recent studies show that Gen Z were the loneliest generation with experts stating that we're in the middle of a loneliness epidemic.  It only takes one person to make a connection, how are you and your organisation connecting and building a community?

Melissa Marsden is a Workplace Dynamics Strategist, reimagining work environments to drive high performing teams.  Her unique Workplace Dynamics BlueprintTM guides organisations to create a magnetic workplace that attracts top tier talent by aligning the hearts, bodies and minds to create next level results. In this episode Mel shares her COMUNiTI Methodology, the impact of the hybrid workplace and how she has spent over 20 years guiding organisations and professional services firms to navigate a new world of work.  This episode will have you thinking about how you and your team connect by utilising the space in the workplace and the dynamics of the environment.  Her expertise in designing truly magnetic workplaces has seen 90% of employees reporting increased Job Satisfaction and direct financial increases to their bottom line. How’s the Job Satisfaction in your organisation?

In this episode Joanna Steuart, Director of Marketing & Partnerships at Applejack Hospitality shares behind the scenes of the campaign “Create Your Dream”, how this came about using AI, selecting a winner and the execution of the pop-up restaurant in Sydney later this month for 7 days only. The ethos of Applejack Hospitality is to lead the industry by delivering unique venues that bring people together, creating epic concepts and magic experiences.  Joanna is dedicated to creating impactful and innovative marketing strategies to develop a strong and consistent premium brand identity, increase brand awareness, drive customer loyalty, and build a strong community.  Joanna is passionate about developing a positive and inclusive marketing culture to attract and retain great people who embrace the Applejack ethos of collaboration, community, creativity, and celebration. The connection between the industry and AI is remarkable.  Hear about the journey from conception to execution and all the steps in between.

Beating over 80,000 entries worldwide.  John McFadden (who competed solo) has just returned from Bentonville, Arkansas taking out Final Table and the overall World Food Champion competing against the other 9 category winners and their teams of 3. John is an accomplished Australian Chef, starting as a humble kitchen hand at the age of 12. John shares how he prepared for this competition, his mindset, believing in himself, honing his skills and creativity.  The connections he has made and the fulfilment of a dream come true.  This is an amazing interview of courage and determination.  Listen closely as John makes an important announcement (we have the scoop!)

Amanda Paul from Brand Injection shares with us her strategies and tips on the importance and impact of “Copywriting”, for start-ups to give them a head-start and established businesses a rebrand they need. Her extensive B2B background in business marketing, client relationship and project management has seen her ride the waves with companies that were just beginning to those who grew so rapidly that their messaging couldn’t keep up. Click on the link to take up Amanda's offer, especially for my listeners. https://brandinjection.com.au/michellepascoe/

In Australia the hospitality industry is growing at a staggering 14% every year. Yet according to government statisticians, we will experience a 69% drop in workers across the tourism and hospitality industries, equating to over 123 000 jobs. Too often the thought of recruiting Internationally is put in the too hard basket!  In this episode I chat with Abigail Jones, CEO & Founder of You Solved, who holds a Post Graduate Diploma in Australian Migration Law & Practice and is a certified Migration Agent based on the Central Coast (NSW).  Abigail has worked in the hospitality industry in the UK and Australia and knows first-hand the impact that the shortage of Chefs is having on our industry in the cities and regional areas. International recruitment doesn’t have to be hard by knowing the facts.  Abigail has provided a FAQ for questions you may have to making the pathway easier. In Australia the hospitality industry is growing at a staggering 14% every year. Yet according to government statisticians,

Dining in the US is always fun.  Big menus and big plates.  Spending time in 3 states in the US over the past few weeks on a food tour has been interesting from the service, menu, decor and experience.  If you know me I love food and taking photos, so this episode provides you the verbal experience while you will find my food photos by clicking the link so check them out.  The presentation is what it is all about.   https://www.michellepascoe.com/food-tour-usa-2023