Fisher Executive Education

Dr. Hanah Polotsky, physician and director of continuous improvement at Kasier Permanente group, joined Aravind to discuss a problem solving method for physician-led organizations called SOAP. Polotsky describes the subjective, objective, assessment, and plan aspects of SOAP, and how they lead to operational excellence within medical processes.

Partnering with workplace competitors seems counterintuitive, yet Lynn Kelley, PhD and retired continuous improvement professional, argues for the methods and effectiveness of turning competitors into collaborating teammates.

The COVID-19 pandemic has proven to be indiscriminate against person and industry. Aravind recently sat down with Jason Reeder, aviation pilot and 2019 MBOE graduate. Jason explains how airline companies are adjusting to meet the flux in demand and attempting to minimize the spread of the virus aboard the aircrafts.

As Executive Director of the Fisher Leadership Initiative, Tim Judge sits down with Aravind to discuss leadership knowledge in a world where we are looking in all the wrong places. Judge explains the inherit skills and learned principles behind effective leadership.

The COVID-19 pandemic has brought an unprecedented and unpredicted impact on economies around the world. This week, Dr. Keely Croxton, associate professor of logistics in the Department of Marketing and Logistics at The Ohio State University, discusses the effect this pandemic has had on downstream supply chains with manufacturers, distributors, retailers and consumers.

Entrepreneur and former Ohio State University and NFL football player, Anthony Schlegal, discusses the importance of relationships, foundational tools, and an "all gas and no brakes" mindset behind business. Schlegal explains how these principals contribute not only to his personal success, but make everyone in his business network a winner.

The Fisher College of Business strives to bring industry and academics together to move forward as one. One of the ways we do this is through our various outreach centers. This special edition included first-hand accounts regarding the Center for Operational Excellence's annual summit, Leading Through Excellence. For more information and to register, visit fisher.osu.edu/coe.

How do you deliver the highest-quality patient care while maintaining efficiency? Dr. David Cohn, physician and chief medical officer at The James Cancer Center at The Ohio State Wexner Medical Center, discusses best practices involved with designing, sustainable empathetical care. Cohn further explains how enrollment in Fisher's Executive MBA program is helping him understand how to build effective healthcare strategies.

This week, Aravind sits down with Michael Doss, former Ohio State and NFL football player, and recent MBOE graduate. Doss discusses his journey through sports, family, and education and places an emphasis on the importance of not only pressing on towards personal goals, but pushing others to pursue theirs as well.

This week, Dr. Bernadette Melnyk, vice president for health promotion, university chief wellness officer, and professor and dean of the College of Nursing at The Ohio State University, joins Aravind to discuss prioritizing health and wellness within an organization. Dr. Melnyk is recognized nationally and globally for both her clinical knowledge and her innovated approaches to a wide range of health care challenges. A frequent keynote speaker at national and international conferences, she has consulted with hundreds of healthcare systems and colleges worldwide on improving quality of care and patient outcomes by implementing and sustaining evidence-based practice.

Jim Womack, father of the lean movement, looks at business processes both vertically and horizontally to help answer the question of how to make lean work. As a founder and current senior advisor of the Lean Enterprise Institute, Womack shares his insights on value creation, innovation, and customer understanding.

It's a common misconception that lean in accounting equates to merely a cost-cutting tool. Chairman of the Lean Enterprise Institute, Jean Cunningham, sits down with Aravind this week to discuss a broader model of lean in accounting. Through improved decision-making and impact on the five different "levers" of financial outcomes, Cunningham discusses the impact of lean accounting on value creation.

At first glance, structured approaches seem incompatible with creative problem-solving approaches. This week, Dr. Elliot Bendoly, distinguished professor of management sciences, sits down to harmonize these two tools and give managers a framework for high-performance problem solving.

Free shipping, one-hour delivery, and pick-up in store, are all phrases consumers are seeing more and more. The field of logistics is changing and providing greater access for consumers, and a larger consumer network for companies. Dr. Terry Esper, associate professor of logistics at The Ohio State University, sat down with Aravind to discuss the recent changes to the field and how it's affecting the way we go about our every day lives.

Goodyear’s Global Head of Diversity and Inclusion, Billy Taylor, sat down with Aravind to discuss cultural intelligence. Billy goes beyond the cliché “culture eats strategy for breakfast” and argues for why culture actually controls strategy, and how converting a company’s “my way” into “our way” leads to operational success.

Katie Anderson, lean consultant, has studied the origin of Lean first-hand while living in Japan. After working in healthcare, Katie started her own consulting firm, striving to help others connect their purpose and process. Katie sat down with Aravind to discuss the differences in Lean across cultures, and how understanding the Lean origins can be beneficial when incorporating process improvement.

Dr. John Toussaint, executive chairman of Catalysis Inc., is passionate about lean transformation in healthcare and has worked over the years to implement operational excellence principles in order to change the way healthcare is delivered. Aravind sat down with Dr. Toussaint to discuss his work with over 221 health systems and the variety of situations he’s come across, and the type of leadership necessary to create change.

Dan Markovitz is an accomplished author, speaker and consultant who focuses on building lean organizations. Dan sat down with Aravind to explain how winning the hearts and minds of people should be the focus when trying to implement change management.

Guru Vasudeva, senior vice president and chief information officer of program and application services at Nationwide Mutual Insurance, sat down with Aravind to discuss how such a large corporation uses a variety of lean tools, including visual management, to create a lean management system.

Spine problems are a costly issue world-wide due to the lack of understanding of the definitive cause of pain for each patient. Bill Marras, executive director and scientific director of the Spine Research Institute sat down with Aravind to discuss how they are using an operational excellence approach to solve this problem. The Spine Research Institute is using objective engineering techniques to nail down specific problems causing back pain in order to create individualized and direct treatment plans, resulting in less time and money used to provide the patient with relief.