Fintech Insider By 11:fs

Our expert host Ross Gallagher is joined by some great guests to dive into the subject of holistic financial wellbeing. What does that even mean, I hear you ask? Well, we’re going to answer that, while looking at the value add for customers within the ecosystem of one brand, how the brands can cultivate that customer stickiness and retention to keep them within the brand’s umbrella, while offering them new products and services to improve their financial health and management. We also look at the balance between guidance and advice and how to bake this into propositions and how brands can tread the line between the two, while still offering value to customers. This week's guests include: Niro Nirmalan, Head of Digital Transformation, Nat West Group Audrey Zada, Director of Product Communications, Lemonade Sujata Bhatia, COO at Monzo bank Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services. Our expert hosts, with real