Fintech Insider By 11:fs

Our expert host, Kate Moody, is joined by some great guests to ask: "How does financial services make it all about the customer?" This week's guests include: Diego Zaks, Head Of Design, Ramp Peter Collingridge, EMEA Head, D10x, Citi Will Jones, Executive Creative Director, 11:FS No matter what variation of fintech, financial service, bank, B2B, or B2C that you’re building or growing – there’s always the all-important end user. While we may think that’s a given, many businesses get lost in other things which mean they often forget this key principle. So, in this show, we’ve put together a panel of amazing experts to discuss: what customer centric design is and how it's implemented, the challenges of the jobs-to-be-done framework, and what this looks like in the future. This episode is sponsored by ComplyAdvantage ComplyAdvantage’s 2023 State of Financial Crime report is built on a global survey of 800 senior compliance professionals. It’s a clear-eyed look at how the financial services