Fintech Insider By 11:fs

For this weeks episode we had the chance to sit down with the CEOs of some of the most interesting companies from Money20/20 in Amsterdam! We got some really interesting insights, found out secrets to success and what the future holds for these companies. First up, Jason Bates meets Ralph Hamers, CEO of ING! Last year, Ralph gave a keynote speech at Money20/20 and he tells us what has changed in a years time. Ralph gives us his insights on the digitalisation of banking and how mobile first is rapidly becoming the new normal! If you want to be competing with new platforms, you have to rethink the way you operate. What is ING's secret? Next up, we talk to Des McDaid, managing director at Marcus by Goldman Sachs UK! Simon Taylor sits down with Des to talk about all things Marcus! Marcus was an instant hit when it launched in the UK, what is their secret? Des argues that although the rate is important, no customer wants a bad rate. However, the rate is not everything, and Des explains how they listened clos