Fintech Insider By 11:fs

"The incumbent banking industry is built on customer ignorance, customer vulnerability, or customer inertia. We have set out to change all of that..." In this special Insights episode, 11:FS CEO David M. Brear sat down for an exclusive chat with the CEO of Monzo, TS Anil, in which they discuss TS' own career and the future of Monzo as it breaks out of the UK and plots expansion in the US and beyond. This week's guests include: TS Anil, CEO at Monzo Highlights from this episode: How does Monzo's investment impact their strategy? (01:35) Helping customers make long term investment decisions (05:38) Putting community at the heart of what Monzo do (09:30) "When we're trusted, we feel empowered to solve more problems" (14:00) "Every part of the world needs a Monzo" (17:00) Following the North Star around the noise (20:16) A massive longing to transform banking (23:50) Powering through the Covid pandemic (26:40) Setting the mandate for ourselves (30:00) "Feeling like a person of colour was never a part