Empowered Patient Podcast

Sufian Chowdhury, CEO of Kinetik, highlights how the non-emergency medical transportation industry, which has about 20,000 local transportation providers and over 400,000 drivers, plays a pivotal role in the healthcare continuum. Kinetik is bringing digital tools to this environment to provide scheduling and real-time information to an industry that currently relies on the phone. The goal is to make the system more efficient, reduce waiting times for patients and drivers, and ensure that drivers get paid promptly for these rides Medicaid covers. Sufian explains, "These are pre-planned rides. This industry is non-digital. You have to liken the state of this industry to what the taxi industry was in the '90s. It’s a lot of telephonic communication. Not a lot of these transport companies are using technology. Because of that, the scheduling becomes very cumbersome, and some members have to request these rides three or four days in advance, not by choice but just because of the broken structure of this industry.