Streetwise Hebrew

How many times have you called a company or a bank and had to deal with ma’ane koli, or an automated answering service? Today we’ll learn words and terms you’ll be hearing while waiting online, plus a tip how to quickly reach a real live customer service representative. New words & expressions: Ma’ane koli – Automated Answering Service – מענה קולי Kol, koli – Voice, vocal – קולי Hu ana – He answered –הוא ענה La’anot – To answer –לענות Le-ivrit na lehakish 1 – For Hebrew press 1 –לעברית נא להקיש 1 Ana, Na – Kindly –אנא, נא Na hakesh, Na lehakish –נא הקש, נא להקיש Lesherut lakochot – For customer service –לשירות לקוחות Le-siyum hakishu sulamit – To end press star –לסיום הקישו סולמית Le-Siyum – To end – לסיום Sulam – Ladder –סולם Sulamit – Hash key – סולמית Le-sherut lakochot – For customer service – לשירות לקוחות Meyda – Information –מידע Ul-meyda (Ve-le-meyda) – And for information – ולמידע Lintsig sherut hakesh – For a customer service agent press –לנציג שירות הקש Li-tmicha technit – For technical support