Gemba Academy Podcast: Lean Manufacturing | Lean Office | Six Sigma | Toyota Kata | Productivity | Leadership

This week's guest is Jamie Flinchbaugh. Ron and Jamie discussed the important role of trust in continuous improvement, and reviewed the 4Cs of Trust. A MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote that inspires Jamie (5:27) Why Jamie is so passionate about trust (13:31) His approach (15:01) The sequence of the 4Cs (17:56) The demonstration of care (18:33) Communication of context (19:13) The possibility of over-communicating (23:02) Competence to deliver on the promise (24:25) What happens if we're lacking competence (26:01) Consistency of action (29:42) Podcast Resources Right Click to Download this Podcast as an MP3 Download a Free Audio Book at Audible.com Jamie's Website Is Trust Essential for Lean Success? The 4Cs of Trust Video Jamie on LinkedIn The Hitchhiker's Guide to Lean GA 016 | Developing Lean Leaders GA 083 | Getting the Board on Board with Lean Utilizing the 4Cs of Trust in Uncertain Times