Tacoincidence with Scott Porter

“The systems are in place to deliver wow.”How the idea came to Josh for Pick Me Up (14:30)Secret #1: Anyone can sell a product, make it an experience (16:41)Secret #2: Create value-added interactions — not transactions (18:06)Secret #3: Hire for character traits that support your mission (18:56)Secret #4: The power of the pause (22:00)Secret #5: Be real and connect personally (27:56)Secret #6: Take responsibility for your mistakes. See things from a customer's perspective. (32:00)Secret #7: Fully integrate the customer and brand experience into every business decision you make (37:46)Secret #8: Every touchpoint adds to the customer experience (49:31)TACOINCIDENCE SECRET: Own your mistakes — wow in the service recoveryKnow your customers' names and what they loveSecret #9: Be creative and end on a high note (50:00)Secret #10: Look inward — your team reflects how you are (55:20)Links mentioned in this episode:Pick Me UpSimon SinekSetting the Table by Danny MeyersMexicali Tacos & Co.Follow Josh:Linked InInst