Rimproreport With Tom Adams

Richard Reese has been one of the most influential people in the entire RIM services industry. From the time he joined Iron Mountain in 1981 until the spring of this year, Richard led a company and an industry to unprecedented heights.His influence is significant in the services we offer, the associations we are a part of, and the amazing business world we live in. While many in the greater RIM industry compete with Iron Mountain on a daily basis, Richard’s success and story is worthy of applause and admiration as well as observation. Success leaves clues, and this interview is full of them.In this interview I conducted with him early this spring, we learn more of his story, his perspectives on the RIM industry, his thoughts on the current round of acquisitions and then some predictions he has about where the industry is headed in the future. I ask his advice on entering the industry and succeeding in it as an independent operator. We talk about the commoditization of the industry and a whole lot more.Share t

Today is a great opportunity for you to get a glimpse into the mind of an IT Director. If you’ve struggled to figure out how to get their attention or sell to them, this show will be very instructive for you.John Gilbert, Director of Information Technology at Sunfood, a San Diego company that sells organic raw foods and super-foods, joins us to share his experience and perspectives.He’ll help you to understand what his average day looks like. And you’ll learn how much work he has to do to get your services accepted in his world. He also describes what he considers effective as it relates to the marketing you use to try and reach him. Then he identifies where disaster recovery and data back-ups reside on the list of corporate IT priorities. It’s all very enlightening.This interview is worth listening to and sharing with any of your staff who try and sell data protection or vault-related services. You really can’t afford to miss it.We’ll also get you caught up on the latest industry news.Enjoy the show.Special

He got his start in his family’s moving business until his Dad showed an interest in records storage in the late 1980’s. After mapping out a detailed business plan and a small $20K loan, William (Bill) Palisano started Lincoln Archives in Buffalo, New York.This year will be Lincoln Archives’ 20th year in business! Since it was founded, Lincoln Archives has had “one goal and one purpose” which is to protect their clients’ organizations by safeguarding their information. They store it, back it up, restore it, and destroy it. Many companies protect information, but fewer provide solutions.Hear all about the challenges and benefits of owning a family business this week on the RIMproReport.We’ll also get you caught up on the latest industry news.Enjoy the show.Special thanks to our Exclusive Show Sponsor, O’Neil Software.

He started out as a teacher until he was laid off and got a job as a temp worker with a record center. Over 20 years later, he now holds a doctorate that deals directly with the RIM industry professionals.Dr. Michael Huff has over 26 years of hands-on operations, management and consulting experience in the records and information management industry. Currently, he serves as Vice President and Privacy Officer at File Keepers, LLC in Los Angeles. He holds a doctorate in Organizational Leadership and a master’s degree in Clinical Psychology—his doctoral dissertation topic is related to the Emotional Intelligence of RIM professionals. Dr. Huff has also served as President of the Greater Los Angeles ARMA Chapter in 2008/2009. Additionally, since 1995 he has worked with nonprofits and local government agencies to provide career aptitude assessments to underserved populations in Southern California.On the show we discuss Michael’s reasons for this intensive study of RIM professionals, his findings and more important

One of the few entrepreneurs in Kenya, our guest today is Marilyn Kamuru, the founder and managing director of eManage Africa.Based in Nairobi, Kenya, eManage Africa is a leading provider of records and data storage. They use industry-leading records management software and processes to provide an automated, secure environment for your records.Marilyn was born in Kenya and spent most of her life in the U.S. and Canada. Seven years ago, she left her career as a lawyer in New York to start eManage Africa in 2006. She was a pioneer in Africa, as she had to change the way people thought about the records storage industry. Hear her story and much more on this week’s episode!We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

A veteran data industry service provider, our guest today is Tim Goodwin, the founder and CEO of The Data Center.The Data Center, which is based in Rockford, IL offers a full range of data protection services. Tim made a strategic decision years ago to only service clients with data focused solutions. To this day, that has not changed. The Data Center has evolved into co-location, cloud services and disaster recovery consulting as they have grown.Along with Tim’s story – which is instructive on it’s own  – Tim discusses his philosophy of selling. This show should be required listening for anyone selling any type of RIM services, not just data.“Always try to put your best foot forward” -Tim GoodwinWe’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Our guest today has actually been involved in Watergate, Whitewater, and Worldcom but not in the way you might expect. He’s done detective work with the data.Chris Muller got his start in 1978 when he was in charge of software development for a financial printing company. The things he learned there were the seeds to the birth and growth of his current business.As the Founder, Owner and CEO of Muller Media Conversions Chris spends his time extracting and translating data from old media. This might mean something as simple as moving old data files to a new operating system or as complex as trying to discover what data is housed on an old media tape, creating a method to decode it and then translate the content to a readable and convenient format.We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

He’s been part of our RIM world as the owner of a records management business and also a shredding and destruction business in Cincinnati. So, he’s one of us. But while still deeply connected, those businesses are no longer a part of the equation.Now, Will Scott is creating some seriously cool results as the Inventor, Chief Designer and CEO at BlegalBloss, a company he founded and leads today.Will has revolutionized the cardboard box industry with numerous patents and innovative approaches to making life easier and more people friendly with his inventions. His design concepts include better ergonomics, efficiency, security and a lot more. His Boxie records storage boxes are now crowding out some of the most established box brands in the world on the shelves at over 2700 retail stores including those run by Staples and OfficeMax.Will is one of the most passionate and focused visionaries I’ve talked to in a long time. I wanted to have him back on the show to share how far he and Blegalbloss have come in the las

The silver recovery business has often been tarnished with a bad reputation. But there are those who have worked to change the perceptions and deliver a reputable service over the years.Lon Rudnitsky, the Film Wash Partner at Pyromet grew up in the silver business. He knows the silver recovery industry inside out.  As someone actively involved in it, Lon sheds some light today on what the silver recovery process entails, how companies like Pyromet and others like them work, as well as the ways you can help your clients know the legitimate silver recovery companies from the scammers.But, even more importantly, as the ongoing purge of massive amounts of x-ray film from medical institutions takes place over the next few years, it is important for you to know how to leverage it to your advantage. My interview with Lon should help you with that.We’ll also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Whack-a-mole. You know the game where the mole pops its head up and you have to hit it as quickly as you can? Do you feel like your business world looks a lot like that?There is a better way! You can systemize your business so it will grow and flourish without sucking up every ounce of energy you have and every minute you possess.Sam Carpenter used to run himself ragged as the President of Centratel, one of the largest commercial telephone answering services in the USA. He then discovered the power of systems and everything changed for him and the business. Sam went from 80-hour work weeks down to just two-hour weeks while at the same time multiplying his income 20-fold.Once he proved it, he wrote a book about the systems and processes he instituted at Centratel and outlined how to make them work for other business owners. I discovered the book a couple of years ago and devoured it. We then implemented systems into our business and it changed things dramatically for us too. The book Sam wrote is Work the Syst

This show will likely put some serious and well-warranted fear into you. My hope is that the energy of your fear gets quickly translated into preventative actions to ensure you don’t end up in hot water or even on the wall of shame.The topic…protecting the electronic data that you touch in any way, shape or form.Angie Singer Keating, the CEO of Reclamere, got my attention when she started talking about the risks we face as service providers in the RIM world as it relates to data, our own computer, data security systems, and the implications we face if we are not demanding the same type of security processes and procedures we do with the physical data we deal with on a regular basis. Fact is, we are more at risk digitally than we are physically. So get ready to be scared into action.This show might just save your business life.Here are some of the things Angie mentioned during the extended interview today.HHS Office of Civil Rights Audit Protocol (Critical to self audit, especially security section)NAID 2013 S

If there was ever a place to learn about the importance of records, it’s in a hospital. Our special guest today leveraged her experience as a nurse and then as a medical consultant and educator to then start a record center. You can hear the  rest of this story on the show today.Gail Bisbee is the Founder, President and CEO of Confidential Records Management based in New Bern, NC.  Not only has Gail grown a very successful full-service RIM business, she is in big demand as a consultant and guide to numerous other RIM service providers.  Her unique expertise in HIPAA related issues, her extensive experience in scanning and her willingness to help others makes her extremely valuable to know and learn from.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Being “first” at anything is a major accomplishment. Think of the Wright Brothers and the first flight. Then there was John Alcock and Arthur Brown accomplishing the first cross-Atlantic flight. (Sorry Lindbergh fans. He didn’t actually make his crossing till eight years after they had.) And don’t forget Chuck Yeager and the first supersonic flight he flew in the famed Bell X-1 airplane.First matters. No one can ever take away that designation and status once you’ve achieved it.Our guest today has a history of being first. He’s done it in the shredding industry a few times. Tom Simpson is the President of AAA Certified Confidential Security Corp based in Peoria, IL. Tom and his company were the first NAID AAA Certified shredding company in the world. They were also among the first members of NAID back when it was started. And Tom also drives race cars. (Do you see a pattern emerging?)Tom is a destruction industry giant. If you are in the shredding business, he’s someone who has paved the way for you and has b

This is a shred industry start-up story beginning more than 25 years ago.Long-time destruction industry veterans, Tim and Paula Oberst of Ohio Mobile Shredding join us on the show today.You’ll learn how Tim and Paula got started with an incredible marketing campaign, how Tim built his first shred truck and what it takes to get through the tough times. They also talk about building the business as husband and wife as well as adding the next generation of the family into the business.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Jim Booth revisits the show after a year to update us on his new role as the Records and Information Management Practice Group Leader at Brightstone Consulting and Brightstone Insurance.You’ll recall that Jim was the long-time Executive Director at PRISM International until last May. On the show today we’ll learn more about his transition and the work he is now doing in the industry as a consultant and adviser.We also discuss his perspectives on the changes that RIM service companies will need to consider as the industry evolves – including insurance, compliance, digital focus and more.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

Craig Busch has had a significant influence in the shredding, RIM and recycling world with his line of products and consistent innovation. This includes various types of recycling containers and secure shred collection devices.An entrepreneur at heart, Craig is the CEO and President of Busch Systems as well as a partner and founder of a number of other related businesses you likely know.On the show today you can hear his story and learn how he has created and sustained his business success.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

On last week’s show we learned the Richard Reese story. We discovered what he did before Iron Mountain, how he got to Iron Mountain and then the incredible success he experienced while at Iron Mountain as it’s President, CEO and Chairman.In this, the second half of my interview with Richard, I ask him about his perspectives on the RIM industry, his thoughts on the current round of acquisitions and any predictions he might have about where the industry is headed in the future. I ask his advice on entering the industry and succeeding in it as an independent operator. We talk about the commoditization of the industry and a whole lot more.This show should be required listening for anyone in the RIM industry.We will also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

In 1981, Richard Reese was recruited by Vin Ryan to be the President of Iron Mountain, a small, regional underground records and data storage business. At the time Richard took the helm, it was a $3 million-a-year company. Today, he retires from leading this $3 billion-a-year-plus global conglomerate.Not only did Richard lead his company to incredible success, he has been instrumental in the leadership and direction the entire RIM industry has taken. His influence is significant in the services we offer, the associations we are a part of, and the amazing business world we live in.While many in the greater RIM industry compete with Iron Mountain on a daily basis, Richard’s success and story is worthy of applause and admiration. He is a brilliant strategist and business leader, and I’m thrilled to honor him and his contribution upon his retirement.Today on the show we’ll share the first half of an extended interview I conducted with Richard as he arrived in Florida to begin his official retirement. In Part 1, w

The Turtle Case brand is a well-known and highly respected product used throughout the data vault and RIM service industry. Given the unique reach of the Turtle Case product into our world, its manufacturer’s perspective of our industry would be meaningful to hear and understand.Ken Schneider, President of Perm-A-Store, joins us today on the show to talk about the Perm-A-Store and Turtle Case story and to share his unique viewpoint on what he sees happening in the data protection world.You’ll want to make sure you listen to Ken’s ideas about the very best way to protect tapes and media – even with the use of storage and transport products like the Turtle Case.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.

If you are headed to Nashville next week for the NAID 2013 Annual Conference, you’ll want to listen to this show.Steve Richards is Conference Chair for the March 22-24  event and is joining me on the show today to give you big ole “get ready to come to Nashville” overview. From the event itself to the venue, Steve covers it all. He even gives you specific details about places you can go in Nashville for different types of music, food and a whole lot more. Check out the NAIDinNashville Facebook page as well for further details.We also get you caught up on the latest industry news.Enjoy the show.Special Thanks to our Exclusive Show Sponsor, O’Neil Software.