Practice Management Nuggets

Are you a new clinic owner and wondering if social media marketing is for you? Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed? Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement. In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice! Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.

Do you feel that you are “unlucky” when making hiring decisions? Have you ever hired someone and then within a few days realized that this isn’t the right fit? Would you like to avoid common hiring mistakes? Would you like some tips on how to improve your hiring process? Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions. Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees.  Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager

If you have an appointment schedule with a lot of openings, you might need a patient recall program. If you don't have many recall appointments in your schedule, you might need a patient recall program. If you want to add additional or your first dental hygienist, you might need a patient recall program. If you have patients that haven't seen you for a long time, you might need a patient recall program. Today, Joanne Williams of U R DU Appointments is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Joanne will share how a patient recall program will help a dental practice, increase your revenues by implementing a consistent patient recall program. Show Notes Publish October 27, 2020 00:59  Introduction Jean L. Eaton 01:59  Welcome Joanne Williams 04:19  Pink elephant 05:15  Joanne Williams’s #1 Tip Be consistent with your patient recall program. What Is A Patient Recall Appointment 06:38  Why Are Dental Appointments Important to the Dental Practice? 07:42  Benefits Of A P

When a practice has an efficient processes in-office practice is streamlined, then you ready to embark to see patients with telemedicine. The COVID-19 pandemic is the catalyst for growth in telemedicine. Dr. Michael Greiwe, M.D. practicing orthopaedic surgeon with OrthoCincy and the founder of the OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! He’s going to share with us how to increase you practice revenue, efficiency and patient satisfaction with telemedicine. Meet Dr. Michael Greiwe Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient - increasing practice revenue, efficiency and patient satisfact

Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing. Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything Myth #2 – I don’t have to audit my users – I know them Myth #3 – I won’t have to worry about this until I have a breach Rob Pruter, the User Monitoring Expert at SPHER is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! He’s going to share with us how to protect your practice and your patients when you use Artificial Intelligence (AI) technology that can recognize unusual activities and generate a warning message. Finally, an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents! Meet Rob Pruter Rob is the Chief Revenue Officer at SPHER, Inc. He is responsible for all global sales, marketing, and partner revenue at SPHER, Inc. For the past 20 years, he has successfully built marketing programs and p

Recently, I was asked about what privacy awareness training can you do at the clinic to keep privacy awareness top of mind. How do you keep Privacy Awareness top-of-mind in your practice? As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison! Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program. Here are some easy to implement tips to help you get started with your privacy awareness program.

Are you a clinic manager or healthcare provider who wants to build your network and re-fresh your professional connections so that you are better prepared for your next career move or, maybe, start or build your own business? You have heard that LinkedIn is THE place to grow your career and your professional presence But you are wondering what the correct etiquette is, and the best practices for your LI profile? Knowing the essentials to using LinkedIn will make a big difference in improving your visibility and credibility – both crucial to building your authority and influence. If you are serious about having a solid, fully optimized LinkedIn profile, then stay tuned! Janice Porter will help you develop and use LinkedIn as a primary tool for bringing in new business. Janice Porter, LinkedIn Networking Expert is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice! Janice knows the essentials to using LinkedIn that will make a big difference in improving your visibility and cre

Mergers and acquisitions and closing and consolidating are activities that healthcare practices undertake at various times in the life cycle of a business. There are many reasons why a practice may consider buying or acquiring an existing healthcare practice. You might be expanding your practice to rapidly expand the scope of your services, location, or space. Or you might be downsizing your practice. Or maybe you're merging multiple practices into one streamlined practice so you can better manage your profit margins. You might be looking to diversify your services or, perhaps, create an area of super-specialty that will provide a competitive advantage for your healthcare practice. You might be wanting to acquire skilled employees or healthcare providers that you couldn't recruit in your current circumstances. You might be acquiring or consolidating real estate infrastructure, medical equipment or electronic medical records, computer networking, or perhaps the management team. Or you might be exploring opport

Closing or moving a healthcare provider practice takes co-ordination, patience, communication, and documentation. Once you have made the big decision about closing, moving, or merging your practice and have a general idea about the next step for you, your practice, your employees, and your patient and business records you need to plan the continued administrative, technical, and physical safeguards of the patient health records. Patients and clients have a unique trust with their healthcare provider. They trust that you will provide them continuing healthcare and continued access to their own health information that you have recorded. You are also expected to securely keep their personal health information and follow your professional college standards and health information privacy laws.   In this episode Jean L. Eaton will help you with Provide clarity about records management in your group or shared practice. Guide you to develop health records management plan when you close, move, or expand your chiropra

Have some of your employees been working remotely during COVID-19? If schools re-open with children attending alternate days, will your employees continue to work from homes on alternate days? Do the social distancing guidelines for re-opening suddenly limit the number of employees who can work out of your current space? Or, are you considering changing your business structure to include remote working as your new business model? In this podcast, Jean L. Eaton will discuss privacy breach risks when remote working - and how you can prevent them! Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

Each healthcare practice has been impacted by the COVID-19 pandemic. This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information. Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed. What can we learn about the pandemic incident response so far? As we prepare to re-open our practices, what can we anticipate? If we experience a second wave and have to lock down again, are you prepared? In this podcast, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence. Get the show notes and links to the templates at https://PracticeManagementNuggets.Live 

Are you a healthcare provider who needs to hire information technology or business support services - but don't know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, my guest expert Jon Harmon of Trinus Technologies shares his tips about computer security and standards that every healthcare provider needs to know!

Is Remote Working A Good Choice For Your Healthcare Practice? In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need take to protect personal and health information entrusted to us. But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information. Remote Work May Be Available to Employees Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include: Business continuity - due to technical, physical, or other unusual circumstances. Work levelling – volumes of work are distributed to another location usually for a short duration. Illness / personal circumstances – where an employee is unable to report to work at the clinic but can continue to complete their roles off-site

Subscribe: itunes | Email | Stitcher | RadioPlayer | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask? Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free? In this podcast episode, Jean Eaton speaks with Donna Grindle  who  shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences. Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why). Good business practices and health information management is supported by three agreements your healthcare must have. Meet Donna Grindle Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business Donna brings over

Subscribe: itunes | Email | Stitcher | RadioPlayer | Spotify Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office. But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record. Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches. Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry. Patient misidentification contributes to: 27% of radiation errors 29% of medication errors 5% of wrong-patient/wrong-site surgeries 850 medical errors and 20 deaths related to blood transfusions And, of course, we must deal with the administrative headache of privacy breaches and medical id

Subscribe: itunes | Email | Stitcher | RadioPlayer | Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information. But - , many healthcare providers and business owners don’t know what to do about it! Can your staff protect you from a ransomware attack? Yes, they can! And it doesn’t have to be hard or expensive to do that. Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk. 6 Mistakes Made By Dentists (And Their IT) Think that IT has them covered and that ransomware won't happen to me! Not updating and monitoring computer systems with intrusion prevention/detection. Don't have a comprehensive backup of all of your data in at least 3 locations. Don't run backup restore tests regularly. Don't h

  Subscribe: itunes | Email | Stitcher | RadioPlayer | Would you like to increase your dental practice revenue immediately? Maybe you have a need to maximize efficiencies and create your dream team. Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours. Angela Mulrooney is the Business Doctor, and today she is my guest expert. Meet Dr. Angela Mulrooney Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary. Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business. If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to

  Subscribe: itunes | Email | Stitcher | RadioPlayer | The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice. It’s also required by legislation and professional college regulations and standards. Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems. Don't let this happen to you! Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures. These policies and procedures also become the foundation of your privacy impact assessment (PIA). That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC).  When we know better, we can do better… I

  Subscribe: itunes | Email |  Stitcher | RadioPlayer 1/3 of all  healthcare employees who should receive cyber security training, don’t get cyber security training. This shocking statistic is from the recent report from Kaspersky, Cyber Pulse: The State of Cybersecurity in Healthcare – Part Two I believe that we can do better! Today, I want to share with you some easy, no-cost resources that you can use right away to start or add to your cyber security awareness training in your healthcare practice. There is no software to buy, and if you have email, you can do this today. October is Cyber Security Awareness Month! A great no-cost opportunity to provide cyber security awareness training to your team! Whether you’re at work, at home, or on the go, threats to cyber security and sensitive data can follow you. Our uber-connected world makes it more important than ever to know the threats and their potential consequences. Information Managers Ltd has been a Cyber Security Champion for many years - and now you ca

A Privacy Impact Assessment (PIA) is Good for Business A PIA is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use--well, that is not the end of your PIA journey. You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice. Join Jean L. Eaton, Your Practical Privacy Coach and Your Practice Management Mentor and host of this podcast to discover the common triggers that require you to consider if it is time for you to do a PIA amendment. Subscribe: itunes | Email | | Stitcher | RadioPlayer Show Notes You can advance the podcast to the time entries 00:00  Introduction 01:07  When do you need a privacy impact assessment (PIA) amendment? 01:27  Previous PIA is more tha