On The Couch With M & M

BUILDING AND MANAGING RELATIONSHIPS HOW MANAGING YOUR CLIENT RELATIONSHIPS CAN GENERATE REFERRALS Today we are once again joined by the networking queen, relationship extraordinaire and award-winning distributor of SendOutCards, Dhea Bartlett from Dhea's Ideas who shares her top tips for relationship marketing. In today’s interview, we discuss the importance of keeping in touch with your clients and what you can do to remain the agent of choice and stay top of mind – no matter what stage they are at in the consumer life cycle. Using the client nurturing system, SendOutCards, Dhea takes us through several examples of how you can provide genuine value to your clients as well as how implementing set relationship marketing strategies will save you time and effort.   Watch today's episode for tips on how you can utilise technology to help you generate referrals for your business by simply keeping in touch with your clients. We hope you enjoy this episode, and as always, please feel free to share the post or t

GROWING YOUR BUSINESS THROUGH NETWORKING HOW BUILDING CONNECTIONS AND RELATIONSHIPS CAN GENERATE BUSINESS Today we are joined by the networking queen, relationship extraordinaire and award-winning distributor of SendOutCards, Dhea Bartlett from Dhea's Ideas who shares her top tips for successful networking. In today’s interview, we discuss the power of networking events and how attending or hosting these events will enable you to grow and cultivate fruitful business relationships that will help you reach your business goals. Whatever your situation may be, Dhea will outline out networking helps develop your visibility, turn up your credibility and lead to profitability in the marketplace. Watch today's episode for tips on how you can join networking groups that suit your goals or what you should consider should you wish to create your own. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank yo

FROM NUTS TO NORMAL   INSPIRING YOUR PEOPLE IN A CHANGING MARKET   The fact that the market is changing is daunting for many business owners however, it is nothing unusual in the sales lifecycle: we are simply coming out of a crazy summer and going into a cooler autumn.   But transitioning from summer to autumn can be challenging, both for business owners and their staff.   Today, we will discuss how the current market’s challenges are actually opportunities and how you as a leader can inspire your team to capitalise on these opportunities.   Watch today’s episode for tips on training exercises you can implement as well as processes you can set in place to help you navigate your team and your business as the market adjusts from nuts to normal.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below.   Thank you, M&M   0:40 – The challenging market and bubble burst  

BUILD IN COMMON: WHY IS IT A SUCCESS WITHIN THE CONSTRUCTION AND PROPERTY INDUSTRY?   WATCH TODAY'S EPISODE FOR A CHANCE TO WIN AN INVALUABLE TOOLKIT   Today we are joined by one of Australia’s few female CEOs in the Construction industry, Justine Teggelove who shares her story of how she transitioned from nursing to CEO of Rodine to Co-founder & Director of Build in Common.   In today's interview, Justine talks us through how her discovery of an un-tapped and un-serviced consumer demographic within the construction and property industry, created Build in Common and how she and her business partner now successfully service this gap in the marketplace.   Watch today's episode for tips on how consumer education and empowerment can lead to the success of your business, as well as benefit other businesses within your industry.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit.   We welcome your comments belo

DO NEW CLIENTS & TALENTED HIGH-PERFORMERS CONTINUOUSLY COME KNOCKING ON YOUR DOOR? HOW TO BUILD AN ATTRACTION BUSINESS.   All business owners dream of building an attraction business. Not only to attract clients but also to attract talented and high-performing individuals to seek them out to join their team. But how do you make your business appear on the radar?   Joining us today to help us answer this question is the mentor, coach and director of Eview Group Mornington Peninsula, Jarrod Carman. In today’s interview, Jarrod shares the key decisions he made in his journey from a cold start to a successful enterprise business that’s achieved over 6.5 million dollars in GCI in its fourth year of operation.   Watch today’s episode for tips and processes you can implement to make your business stand out from the rest in the marketplace – making the client notice your business and talent want to join your business.       We hope you enjoy this episode, and as always, please feel free to share the post

SPENDING TOO MUCH TIME WORKING IN YOUR BUSINESS RATHER THAN ON YOUR BUSINESS? HOW TO GET OFF THE TOOLS AND FOCUS ON GROWING YOUR BUSINESS. Reaching the milestone of successfully transitioning from working in your business to working on your business can be challenging, and it’s often a process that principals within real estate find difficult. Today, we will discuss what steps you can take that will help you get off the tools and on to developing and growing your business, using some examples from our own journey. Watch today’s episode for tips on how you as a business owner can best utilise your time and resources so that you can prepare yourself and your business for a smooth transition from working in your business to working on your business. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 0:40 – Working on your business vs Working in your business 1:25 – The reality of

HOW TO SUCCESSFULLY ONBOARD & RETAIN NEW STAFF Today we are joined by our own Onboarding & Training Manager, Jo Morris. In today’s interview, we’ll discuss the onboarding process: why it’s important and how you can set up an onboarding procedure for your business. Together with Jo we outline the crucial steps of the onboarding process and explore a variety of touch points where you can make your new staff feel welcomed into your team. Watch today’s episode for easy to implement tips on how you can prepare your business so that you can successfully welcome and retain new team members. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M If you have any questions about onboarding or would like to know more about Teachable reach out to Jo at jo.morris@eview.com.au   2:15 – What is onboarding?  2:55 – The onboarding process -step by step guide. 4:10 – What to do on a new tea

IS THE CUSTOMER ALWAYS RIGHT? DOES THE CUSTOMER ALWAYS COME FIRST? Today we are joined by Brand profiler, neuromarketing educator and serial-entrepreneur, Jacki Mitchell. In today’s interview, we will be discussing two very important questions that business owners face: ‘Is the customer always right?’ and ‘Does the customer always come first?’ Together with Jacki, we explore the role your staff plays in answering these questions and why diversity within your business is better for your business. Watch today’s episode to gain insight into why culture is such an important aspect of your business and how it impacts the service level your customer receives from your staff. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchel

THE POWER OF SAYING NO. HOW TO ENGAGE YOUR CLIENTS AND BUILD YOUR BUSINESS Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the benefits of what most sales people would consider to be an unconventional sales technique: The Power of Saying No.   Using findings supported by neurological research, we explore the power of language itself where Jacki demonstrates some interesting techniques and strategies that can help you communicate in a more engaging manner with your customers – and how this engaged communication leads to more business.   Watch today’s episode for tips on how to fully utilise your communication skills to create, build and maintain lucrative human to human relationships with your customers. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M   If you have any questions, or would like to know more about the Power of Saying

BUILDING YOUR CORPORATE CHARACTER HOW TO STAND OUT IN YOUR MARKETPLACE   In today’s episode, Brand Profiler and Neuromarketing Educator, Jacki Mitchell returns to the couch to discuss the rise of H2H business and how a Corporate Character enables you to develop strong human to human relationships that will help you succeed in your marketplace.   Be true to you and connect with your clients. Watch today’s video for tips on how to build a personal brand that effectively communicates your message whilst being true to your authentic self.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. Thank you, M&M 1:52 - Eview philosophy: Giving members a unique identity in the marketplace 2:23 - H2H and the new form of business 3:16 -  Neuromarketing: how leveraging other existing brands and existing memories can help your brand.  5:13 – How to win business in your marketplace 6:58 – A corporate character: what is it and how do

THINKING OF OUTSOURCING YOUR TRUST ACCOUNTING? HOW OUTSOURCED TRUST ACCOUNTING WORKS AND HOW IT CAN HELP YOU GROW YOUR BUSINESS. Today we are joined by Kerri Robertson from My Admin Partner who shares the entire process of outsourced trust accounting – what it is and how it works, from start to finish. Kerri also shares how this service helps busy directors focus on working on their businesses rather than in their businesses. Watch today’s video to learn the benefits of outsourced trust accounting as well as tips for how you can protect your business from cybercrime.   We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. Thank you, M&M To learn more about My Admin Partner visit,  http://myadminpartner.com.au/ Or get in touch with Kerri on Mobile: 0408 327 678 Phone: 03 9788 9800 Email: kerri@myadminpartner.com.au 2:29  - How does outsourced trust accounting work? 5:40 – Remaining VPA for a withdrawn property - how does th

PERSPECTIVE 2018 PART 2 BE RELATIONAL, NOT TRANSACTIONAL. In today’s episode, the great Tanja M Jones returns to share the key learnings from day two of the Macquarie Bank PERSPECTIVE 2018 Real Estate Leadership Conference, and how you can use these key learnings to be relevant and stay relevant in the changing market. Opportunity, opportunity, opportunity. Watch today’s video for tips on how to prepare for the changes that are coming AND how to leverage these changes in your business. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. Let us know in the comments below what the top lesson from Perspective 2018 was for you. Thank you, M&M To learn more about Tanja and TMJ Coaching visit:  https://tmjcoaching.com.au/ Or get in touch with Tanja at: tanja@tmjcoaching.com.au 00:58 - Listen + adapt + apply = success 01:45 - Is your business purpose driven and can you answer the question ‘Why?’ 03:20 – Authenticity: the new cur

PERSPECTIVE 2018 PART 1 25 % DROP IN SALES: WHAT WILL THE REAL ESTATE AGENCY OF THE FUTURE LOOK LIKE? In today’s episode, we are joined by the great Tanja M Jones who shares with us the key learnings from the Macquarie Bank PERSPECTIVE 2018 Real Estate Leadership Conference, and how you can use these key learnings to successfully grow your business in the changing times ahead. Change brings opportunity. Watch today’s video for tips on how to prepare for the changes that are coming AND how to leverage these changes in your business. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M   01:20 - Perspective 2018: How to remain relevant in an industry that is facing a lot of disruption. 06:05 - Key themes: Purpose, Leadership, Innovation, How to thrive. 06:18 - Future prediction: 25% drop in sales & property management. 07:10 - Building an ecosystem for the client - how to o

THE POWER OF VISUALISATION HOW TO MANIFEST SUCCESS THROUGH VISUALISATION For the third week in a row, we are joined by one of Australia’s leading real estate coaches and best-selling authors, Rik Rushton. In today’s interview Rik shares his best tips for how visualisation can be used as a tool to build your career and manifest your vision of success. If you can see it, you can achieve it. Watch today’s video for insightful advice and ready to use strategies that will help you incorporate visualisation in to your routine to better your achievements and results. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 0:56 - How a real estate coach helped a footballer kick goals. 4:04 – Why your expectations are like the previews of the movie you’re about to see  5:05 – Is it possible to win Olympic gold medals by focusing on mental training rather than physical training?    6:27 -  W

DOES THE MARKET SOFTEN, OR DO WE SOFTEN IN THE MARKET? HOW TO HARDEN UP IN A SOFTENING MARKET We are once again joined by one of Australia’s leading real estate coaches and best-selling authors, Rik Rushton. In today’s interview, Rik talks about the softening market and how it is a golden opportunity for agents and business owners to separate themselves from the average players in the market. Fear to change is the enemy of success. Watch today’s video for insightful advice and ready to use strategies, that will help you set yourself up and sail smoothly through the storm that is the changing market. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 0:43 - The changing market 2:02 - The Softening Market - your chance to differentiate yourself from the average player. 3:08 - Why to track your team’s energy levels 3:28 - Why to track your team’s daily diary 4:50 - Why to tra

THE POWER OF COMMUNICATION WATCH FOR YOUR CHANCE TO WIN RIK RUSHTON’S BEST-SELLER. Returning to the couch is one of Australia’s leading real estate coaches and best-selling authors, Rik Rushton. In today’s interview, Rik talks about his best-selling book ‘The Power of Communication” and shares some of his top tips on how business owners can communicate and connect with their teams to run a more successful business. Connection is a pillar that supports every successful person and every meaningful pursuit. Watch today’s video for tips on how you can be a master communicator in your workplace, your head space and at your place. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M 00:22 – Welcome Rik Rushton 01:10 – Book launch to best-seller 04:15 - Rik's inspiration for writing The Power of Connection 06:00 - The three key areas covered in the book: Family, workplace, and self

ARE YOU PREPARED FOR THE NEW FINANCIAL YEAR? 5 THINGS TO HELP YOU PREPARE FOR AN AMAZING NEW FINANCIAL YEAR. Joining us on the couch is Tanja M Jones from TMJ Coaching who shares her top 5 tips on how you as a business owner, sales agent, property manager or BDM will fulfil what you say what you want to achieve in a financial year. Learn how to set up an effective plan for the year that will help you achieve your target. Fail to plan and you plan to fail. With 350 days remaining in the new financial year, the time to prepare for the financial year is now.   We hope you enjoy this episode, and as always, please share or tag with someone you may think may benefit and we welcome your comments below. Thank you, M&M

HOW DO YOU CREATE A DIGITAL ECOSYSTEM THAT ATTRACTS MORE CUSTOMERS TO YOUR OFFICE, LEADS THAT YOU CONTROL AND MORE IMPORTANTLY OWN? On this week’s episode, we get to explore that very question and many more with Josh Cobb, CEO and founder of Stepps; Australia’s leading digital marketing experts. From web design, lead generating pages, social media and content marketing, Josh covers with refreshing energy the strategies to use to build a sustainable business. Strategies and tools that are specifically created for real estate agencies and their teams to attract more clients and make them the experts and go to people in their marketplaces. We hope you enjoy this week’s episode and as always, please tag or share with a friend and leave your comments below. PS. To find out how Josh can help you and your team, please visit stepps.com.au or email josh@stepps.com.au. You won’t be disappointed you did

WORKING TOWARDS BEING DEBT FREE. Did you know that most people spend more time planning their annual holidays than they do their financial goals? In today’s interview, Manos discusses the importance of ‘getting your house in order’ as the first goal of a professional real estate agent. That is, becoming financially disciplined and setting a plan in place to achieve a position of being personally debt free. Paying off the home mortgage, credit cards and personal loans is rarely discussed within the industry & Manos shares his thoughts and experience with his team on that very subject. We hope you enjoy this episode, and as always, please share or tag with someone you may think may benefit and we welcome your comments below. Thank you M&M